Senior Manager, DevOps

Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do As Senior Manager, DevOps & Platform Engineering, you will lead the strategy, execution, and evolution of the teams and systems that help Pindrop build, deploy, and operate reliable SaaS products at scale. You will own the DevOps and platform engineering roadmap across developer tooling, internal platforms, CI/CD, infrastructure automation, release workflows, environment management, observability, and cloud operations. Your work will improve developer experience, accelerate the path from code commit to production, strengthen reliability, and increase operational efficiency across the engineering organization. This role is both strategic and hands-on. You will lead a high-performing team, establish scalable engineering practices, partner across Engineering, SRE, Security, and Product, and remain technically credible in architecture and execution. Define and execute the DevOps and platform engineering strategy, roadmap, operating model, and success metrics. Lead the development of internal platforms, self-service infrastructure, golden paths, and developer tooling that improve engineering productivity and delivery safety. Own CI/CD systems, infrastructure as code, release workflows, environment management, and deployment automation across the organization. Partner with Engineering, SRE, Security, and Product to establish clear service ownership, platform standards, reliability objectives, and scalable developer workflows. Build resilient multi-cloud practices across AWS and GCP, including Kubernetes-based delivery, infrastructure automation, and operational tooling. Improve observability, alert quality, uptime discipline, incident response, and root-cause analysis for critical systems. Lead cloud cost, capacity, and performance optimization as Pindrop’s platform scales. Remove production and delivery bottlenecks by improving platform capabilities, automation, and engineering operating rhythms. Develop team capabilities, set clear priorities, manage project plans, and create a high-accountability culture that scales with company needs. Evaluate and responsibly adopt AI-assisted engineering and operations tools that improve documentation, troubleshooting, monitoring, and team productivity. Establish appropriate governance, security, and compliance practices for AI-enabled infrastructure and operational workflows. Who you are A platform-minded engineering leader: You understand how internal platforms, developer experience, reliability, and operational excellence work together to improve product delivery. Technically credible: You can move fluidly between strategy, cloud architecture, platform design, and day-to-day execution. A people leader: You build strong teams, coach managers and engineers, clarify ownership, and create an environment of accountability and growth. An influential communicator: You align priorities, influence stakeholders, and translate complex infrastructure and platform needs into clear business outcomes. Resilient and pragmatic: You exercise sound judgment in ambiguity, shifting priorities, and hi…