Senior Manager, Deal Desk

Eightfold is a global leader in an **AI-native enterprise talent platform**, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems. What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it. **About the Role** The Senior Manager, Deal Desk leads the commercial deal support function, partnering closely with Sales, Finance, Legal, Revenue Operations, Pricing, and Customer Success to structure, review, and approve complex commercial transactions. This role is responsible for ensuring deals align with company pricing policies, financial objectives, compliance requirements, and revenue recognition standards while enabling the sales organization to close business efficiently. The ideal candidate combines strong business acumen, analytical thinking, operational excellence, and cross-functional leadership to optimize deal execution, improve commercial governance, and drive scalable processes that support business growth. **Responsibilities** **Deal Strategy & Execution** • Lead the review, structuring, and approval of complex commercial opportunities, including enterprise, strategic, multi-year, and global deals. • Partner with Sales to develop creative deal structures that balance customer needs with company profitability and risk management. • Evaluate pricing, discounting, payment terms, contract structures, and commercial exceptions. • Ensure transactions comply with company policies, approval frameworks, and financial objectives. **Cross-Functional Leadership** • Serve as the primary liaison between Sales, Finance, Legal, Revenue Operations, Pricing, Tax, and other stakeholders throughout the deal lifecycle. • Facilitate alignment among cross-functional teams to accelerate deal approvals and remove bottlenecks. • Provide commercial guidance on non-standard contract terms and business scenarios. **Process Improvement & Governance** • Develop and maintain scalable deal desk processes, approval workflows, and governance frameworks. • Identify opportunities to improve operational efficiency, automation, and turnaround times. • Drive standardization of pricing guidelines, approval matrices, and commercial policies. • Monitor adherence to internal controls and compliance requirements. **Financial & Commercial Analysis** • Assess deal profitability, margin impact, revenue implications, and commercial risk. • Perform financial modeling and scenario analysis for strategic opportunities. • Partner with Finance to support forecasting and pipeline analysis. **Team Leadership** • Lead, mentor, and develop Deal Desk professionals. • Establish performance metrics, service-level agreements (SLAs), and operational KPIs. • Foster a customer-focused, collaborative, and high-performance culture. **Reporting & Analytics** • Track key metrics such as approval cycle times, discount trends, win rates, deal velocity, exception frequency, and revenue impact. • Develop executive dashboards and provide i…