Senior Manager - Content Practice Leadership

Adobe Professional Services is seeking a senior leader to drive the next phase of growth, transformation, and operational excellence across our Content & Commerce practice. This role is responsible for the leading delivery business for Content & Commerce with lens to take accountability in Customer, Business, People and Practice management. Success requires the ability to create clarity, urgency, accountability, and executive confidence while operating in a fast-moving environment undergoing significant business and technology transformation. The ideal candidate is not simply a delivery leader, but a business leader who can translate strategy into execution, drive organizational effectiveness, improve customer outcomes, and build a culture of ownership and accountability. **What You'll Do** Business Leadership & Practice Transformation · Lead practice-level initiatives focused on quality, operational excellence, customer outcomes, and business performance. · Drive organizational transformation, change adoption, and continuous improvement initiatives. · Establish clear priorities and ensure execution against strategic objectives. · Create visibility into business health, risks, opportunities, and performance trends. · Develop and communicate recommendations to senior leadership regarding practice priorities and investments. Customer Success & Escalation Leadership · Serve as a senior leader during customer escalations and critical account situations. · Drive proactive risk identification, mitigation planning, and customer confidence. · Partner with Sales, Customer Success, Product, Engineering, and Delivery organizations to improve customer outcomes. · Establish a culture focused on prevention rather than recovery. Operational Excellence · Drive consistency, governance, and accountability across the practice. · Improve delivery quality, predictability, utilization, and operational performance. · Ensure appropriate inspection, measurement, and follow-through of key initiatives and customer engagements. · Identify inefficiencies and implement scalable improvements. People & Leadership Development · Lead, coach, and develop managers and senior consultants. · Build leadership depth and succession plans across the practice. · Foster a culture of ownership, accountability, collaboration, and continuous learning. · Drive performance management, career development, and talent planning. Go-To-Market & Business Readiness · Partner with Product, Engineering, Sales, and Practice leadership to ensure delivery readiness for evolving offerings. · Provide perspective and input on delivery models, customer adoption, enablement, and operational scalability. · Help shape repeatable frameworks, methodologies, and best practices. **What You Need to Succeed** · Proven experience leading consulting, professional services, customer success, or delivery organizations. · Demonstrated success leading through ambiguity, organizational change, and business transformation. · Strong executive communication and stakeholder management skills. · Ability to influence and drive accountability across organizations without relying on formal authority. · Experience managing customer escalations and complex stakeholder environments. · Strong business acumen with the ability to connect operational decisions to customer and business outcomes. · Demonstrated ability to create urgency, maintain momentum, and drive execution across teams. · Excellent coaching, leadership, and talent development capabilities. **Preferred Qualifications** · Experience with Adobe Experience Cloud, AEM, Edge Delivery Services (EDS), or related Content Management platforms. · Experience leading content, digital experience, customer experience, or consulting practices. · Familiarity with modern delivery methodologies, AI-assisted delivery, and organizational transformation initiatives. **About Adobe** Adobe empowers everyone to create through innovative platforms and tools that unleash creativ…