Senior Manager, Commercial Success

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide. Our Product Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can build just about anything https://bubble.io/app-gallery on Bubble, and our community is living proof. Mailead https://bubble.io/showcase/mailead grew a $10K investment into a $2M valuation, and Faceless.video http://Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps https://bubble.io/customers. Why Join Bubble Now? The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment. About the team Commercial Success is the engine behind Bubble's revenue retention and expansion. The team owns Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and agency revenue across our Account Management, Customer Success, and Partner Success functions. We don't react to customer behavior — we influence it, through proactive, intelligence-driven motions that turn customer signals into commercial action. About the role As Senior Manager, Commercial Success, you’ll lead the team executing on expansion, retention, and agency revenue. You’ll drive two core motions: the Account Management upgrade motion (moving our strongest Standard customers to Enterprise) and the Customer Success lifecycle (land, expand, renew). You’ll manage Account Managers, Customer Success Managers, and Partner Success, and you’ll partner closely with Technical Success, Success Operations, and Product. You’ll report directly to the VP of Success. This would be a great opportunity for you if: - You’re energized by contributing to revenue retention and expansion metrics - You like building playbooks and operating rhythms, not just running them - You’re excited to lead a multi-function team through a period of rapid evolution - You believe the best commercial teams shape customer behavior rather than respond to it In this role, you'll: - Drives NRR, GRR, and agency revenue goals for the commercial segment - Lead and develop the Account Management, Customer Success, and Partner Success teams - Execute and refine the AM upgrade motion (Standard → Enterprise): identification from billing signals, research-backed outreach, discovery, and warm AM→CSM handoff - Own the CSM lifecycle: onboarding (0–60 days), steady-state check-ins and QBRs, expansion to CSQL threshold, and renewal plays segmented by health (green/yellow/red) - Partner with Technical Success to ensure complex accounts are scoped, de-ris…