Senior Manager, Commercial Capabilities

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Commercial Capabilities based in the United States.** This role offers the opportunity to lead the evolution of commercial technology capabilities within a fast-paced, innovation-driven environment. The Senior Manager, Commercial Capabilities will own the strategy, optimization, and delivery of platforms that empower commercial teams to operate more effectively. You will serve as a key connector between business leaders, technology teams, and external partners to translate business needs into scalable solutions. The position combines commercial operations expertise, technology leadership, and process improvement to drive measurable business impact. You will play a central role in advancing CRM capabilities, AI adoption, automation initiatives, and digital transformation efforts. This is an ideal opportunity for a strategic and hands-on leader who enjoys building systems, improving workflows, and enabling teams through technology. You will collaborate with cross-functional stakeholders while shaping the future of commercial operations in a rapidly evolving industry. ### Accountabilities: The Senior Manager, Commercial Capabilities will lead the management and continuous improvement of commercial systems, ensuring technology platforms effectively support business growth. This role requires a combination of strategic planning, operational execution, and strong collaboration across business and technical teams. - Support and execute the commercial systems roadmap, including CRM platforms and other tools that enhance sales and operational effectiveness. - Partner with commercial strategy, revenue management, sales leadership, and cross-functional teams to translate business requirements into practical technology solutions. - Evaluate technology investments through build-versus-buy assessments and provide recommendations to leadership. - Manage Salesforce platform development, configuration, optimization, documentation, and adoption initiatives. - Lead requirements gathering, solution design, user story creation, testing processes, and release management for Salesforce projects. - Ensure strong integrations between CRM platforms and connected systems such as ERP, analytics platforms, and data environments. - Oversee the development and delivery of custom internal tools when business needs require solutions beyond existing platforms. - Define technical requirements, coordinate with development teams and vendors, and support quality standards for technology delivery. - Develop and maintain an AI roadmap for commercial teams, identifying opportunities such as account prioritization, sales coaching, forecasting, reporting, and content generation. - Partner with technology and data teams to evaluate AI solutions, manage pilots, and support responsible adoption across commercial functions. - Lead and mentor a small team of administrators and systems professionals while coordinating external technology partners. - Manage project timelines, budgets, priorities, and delivery outcomes across multiple technology initiatives. ## **Requirements:** The ideal candidate is a commercially minded technology leader with experience managing enterprise platforms, improving business processes, and delivering cross-functional solutions. Candidates may come from either an operations/process background or a technical engineering background, with strong ownership and collaboration skills. - 8+ years of experience in sales operations, revenue operations, commercial strategy, management consulting, software engineering, enterprise technology, or related fields. - Experience managing commercial systems, CRM platforms, or enterprise applications with a strong understanding of business workflows. - Strong process design capabilities with the ability to map, improve, and scale operational processes across organization…