Senior Manager, Clinical Site Payments Processes and Systems

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Clinical Site Payments Processes and Systems based in United States.** This is an exciting opportunity for an experienced clinical operations professional to lead the development, governance, and continuous improvement of global clinical site payment processes and systems. In this role, you will drive operational excellence by ensuring payment workflows are scalable, compliant, audit-ready, and aligned across cross-functional teams. You will oversee system configuration, reporting, training, and vendor governance while supporting efficient clinical trial execution across global markets. Working closely with finance, procurement, clinical operations, and external partners, you will help optimize payment accuracy, strengthen process controls, and provide valuable operational insights. This position offers the chance to influence strategic initiatives, improve clinical site experiences, and contribute to the success of complex global clinical programs in a collaborative, fast-paced environment. ### Accountabilities - Lead the design, documentation, governance, and continuous improvement of end-to-end clinical site payment processes to ensure efficiency, compliance, scalability, and audit readiness. - Develop and manage training programs, onboarding materials, knowledge repositories, and standardized operating procedures for internal teams and key stakeholders. - Configure and maintain clinical site payment platforms, ensuring accurate implementation of contracts, budgets, amendments, payment schedules, and site-level configurations. - Establish governance standards, validation controls, reconciliation processes, and quality checks to maintain data integrity across payment systems and vendor platforms. - Produce executive-ready dashboards, KPIs, metrics, and operational reports that support leadership decision-making, vendor oversight, and continuous process improvement. - Collaborate with cross-functional teams including Clinical Operations, Finance, Treasury, Procurement, Compliance, Quality, Internal Audit, and external vendors to align payment processes and resolve operational issues. - Monitor vendor performance, validate reporting accuracy, identify process risks, drive corrective actions, and support governance meetings with data-driven recommendations. - Oversee reconciliation activities related to contracts, budgets, payment execution, and study startup/closeout while maintaining documentation that supports regulatory and audit requirements. ## Requirements - Bachelor's degree or equivalent professional experience in clinical operations, finance, business, life sciences, or a related discipline. - Significant experience managing clinical site payment operations, clinical trial financial processes, or related clinical operations within the pharmaceutical, biotechnology, or CRO industry. - Strong knowledge of clinical trial payment workflows, contract amendments, budget management, reconciliation processes, and vendor oversight. - Experience working with clinical payment platforms, CTMS, and enterprise systems such as SAP, Oracle, Ariba, Agiloft, or similar technologies. - Advanced proficiency with Microsoft Excel, Power BI, SharePoint, Smartsheet, and other reporting and collaboration tools. - Demonstrated ability to build process documentation, training materials, governance frameworks, dashboards, and executive-level reporting. - Excellent analytical, organizational, communication, and stakeholder management skills with the ability to coordinate multiple cross-functional initiatives simultaneously. - Proven ability to identify operational risks, improve business processes, and deliver scalable solutions within highly regulated environments. ## Benefits - Annual base salary ranging from **$136,400 to $181,400**, based on experience, qualifications, and location. - Eligibility…