Senior Manager - Client Engagement

Join our dynamic Customer Engagement team as a Senior Manager, Client Engagement, where you'll drive measurable business outcomes, accelerate client adoption of GRAVTY®, and strengthen strategic relationships across our Global Key Accounts.! Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines. Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships. Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide. Our Global Impact: - 400+ Million members connected through our platform. - 100+ Global Brands trust us to drive loyalty and brand devotion. - 3-Time Winner of “Best Technology Innovation in Loyalty”. - Global recognitions for Excellence in Loyalty Management under numerous categories. - Recognized as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025. Explore more about us at [www.lji.io](https://www.lji.io/). The OPPORTUNITY As Senior Manager of Client Engagement, you will take end-to-end ownership of client strategy, engagement, and governance, serving as a trusted advisor to enterprise customers. You will play a pivotal role in driving Net Revenue Retention (NRR), accelerating AI adoption, and maximizing Client Lifetime Value (CLTV) by ensuring our Enterprise customers realize the full value of the GRAVTY® platform while identifying opportunities for growth and innovation. What will you DO: Client Leadership & Strategic Ownership - Own and manage engagement for Strategic and Key accounts, ensuring program success and maximising GRAVTY® adoption. - Act as a trusted advisor to senior client stakeholders, aligning their business objectives with GRAVTY®’s capabilities. - Develop and execute strategic account plans, ensuring alignment with LJI’s Client Engagement OKRs. - Drive governance, executive alignment, and client advocacy, ensuring long-term partnerships Governance & Execution Excellence - Oversee governance models to ensure all client requests, programme roadmaps, and deliverables remain on track. - Work cross-functionally with Client Delivery, Product, and Sales to ensure seamless execution. - Monitor performance metrics such as resource allocation, contract adherence, and project velocity. Innovation & Transformation - Drive AI and product expansion, positioning GRAVTY® as an essential platform for client success. - Identify and address gaps in client engagement strategies, ensuring a proactive approach to risk and opportunity. - Influence the product roadmap based on client insights and market trends. You will be a GREAT FIT if you have: Experience & Expertise - 8+ years in Client Engagement, Account Management, or Client Services, ideally within loyalty, SaaS, or technology-driven industries. - A strong track record of managing enterprise accounts, driving growth, and achieving measurable success. Strategic & Commercial Acumen - Proven ability to align client needs with commercial objectives, driving NRR, CLTV growth, and AI adoption. - Experience managing C-level and senior stakeholders, with strong influencing skills. Operational & Governance Mastery - Experience or familiarity with project management methodologies such as Agile, SAFe, and SCRUM. - Ability to manage competing priorities, ensuring focus on strategic objectives. Communication & Relationship Building - A confident and articulate communicator who can build trust and credibility with both mid-level and senior stakeholders within client organisations. - Strong ability to manage…