Senior Manager, Channel Operations & Partner Programs (Hybrid)

About Us: A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work: We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role: Nitro is building a channel-first go-to-market model. The Sr Manager Channel Operations & Partner Programs will own the operating infrastructure that enables Nitro’s partner ecosystem to scale globally. This role sits at the intersection of Channel, Revenue Operations, Finance, Marketing, Legal, Sales, and Partner Experience. It is responsible for ensuring Nitro’s channel programs, systems, data, reporting, partner workflows, and operational processes are clean, consistent, measurable, and scalable. The right person will not simply administer systems. They will identify operational friction, build repeatable workflows, improve partner and internal user experience, and create the reporting discipline needed to drive channel revenue, partner productivity, and executive visibility. This role should also bring strong AI and automation fluency, using tools and workflows to reduce manual effort, improve routing accuracy, accelerate partner onboarding, and strengthen performance insights across the global channel business. What You Will Be Responsible For: Channel Operations Strategy & Execution Own the operational foundation for Nitro’s global channel business across North America, EMEA, and APAC. Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management. Identify gaps in current channel workflows and partner with cross-functional teams to implement cleaner, more reliable operating models. Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations. Ensure channel processes are simple enough for field teams and partners to follow, while robust enough to support global scale. Partner Portal, CRM & Systems Management Own the day-to-day administration and continuous improvement of Nitro’s channel technology stack, including Salesforce, Allbound, Pax8-related workflows, and other partner systems. Manage partner portal structure, access, content hygiene, program materials, and partner-facing resources. Improve Salesforce workflows related to partner accounts, deal registration, partner applications, opportunity routing, partner attribution, and reporting. Identify and resolve system friction that slows partner activity, causes misrouting, reduces adoption, or creates internal confusion. Partner with RevOps and IT to manage integrations between channel…