Senior Manager, Account Management

**Senior Manager, Account Management** Fort Worth, Texas, United States **Come Work for Us!** Join our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts. Xpressdocs is looking for a Senior Manager, Account Management, to join our team! The Account Manager sits at the heart of the client experience, balancing their own book of business with a hands-on role in supporting the broader Account Management team. This is an execution-focused role that brings the account strategy to life through strong relationships, proactive communication, and day-to-day problem solving. **Key Responsibilities:** **Client Management:** - Support the Account Director in managing day-to-day client relationships and communications - Manage and grow a personal book of business, serving as the primary point of contact for an assigned set of accounts - Build trust with clients through proactive problem-solving and strategic guidance - Lead and support client meetings, presentations, and account reviews when appropriate - Ensure client objectives, timelines, and expectations are clearly communicated internally - Build strong relationships with key stakeholders across client organizations **Strategic Planning:** - Contribute to account planning, program launches, and project recommendations - Analyze account performance and provide actionable insights to clients and internal stakeholders - Identify opportunities for account growth and cross selling/up-selling - Provide cross functional feedback for improvements to key programs and products - Collaborate closely with the Account Director to execute on the broader account management strategy **Project & Team Coordination:** - Oversee and monitor project timelines, deliverables, resource allocation, and workflow prioritization - Ensure all projects meet industry standards and client expectations - Help prioritize workloads and maintain efficient workflow processes - Coordinate and prioritize work with cross-functional support leads (estimating, operations, marketing, etc.) **Leadership & Mentorship:** - Provide day-to-day coaching and support to Account Managers on the team, helping them navigate client situations, resolve issues, and identify growth opportunities - Enforce KPIs, monitor performance, and drive accountability - Support hiring, onboarding, and ongoing training - Act as the primary escalation point for complex client issues - Mentor Account Management team members and support professional development - Encourage collaboration and maintain a positive team environment - Contribute to company culture, process improvement, and business development efforts - Support Performance Review process in conjunction with Account Director **You’ll thrive in this role if you have:** - 4–6 years of experience in account management or client-facing roles - Experience managing a book of business and hitting retention and growth targets - Strong interpersonal skills with a natural ability to build rapport and trust - Comfortable in a player-coach capacity — able to balance personal responsibilities with supporting others - Highly organized, detail-oriented, and able to manage multiple priorities simultaneously - Excellent written, verbal, and presentation skills - Experience working with cross-functional teams - Strong understanding of integrated marketing campaigns and client services - Proficiency in project management and collaboration tools **Preferred Skills:** - Strategic thinking and problem-solving abilities - Strong attention to detail and organizational skills - Ability to thrive in a fast-paced environment - Leadership experience or mentoring capabilities - Familiarity with account planning, analyzing, and reporting **Key Performance Indicators (KPIs):** - Client satisfaction and retention - Penetration growth (users, brokers, teams, offices, regions, franchisees etc.) - AM team performance (quota attainment, SLA adherence, client satisfaction) - Account…