Senior Lab Engineer, Device Services Infrastructure

The Device Services (DS) Infrastructure team is seeking a senior operations engineer who thrives in complex operational environments and can drive operational improvements across our lab ecosystem. We manage a fleet of thousands of Apple devices used in a centralized automated test system that is critical to engineering teams developing for iOS, watchOS, tvOS, and macOS. This role partners closely with lab operations, automation, and software services teams to improve device management, testing workflows, operational visibility, and lab scalability. ## Description We are looking for an operational problem-solver and strategic leader who understands both the technical and human sides of running high-volume test labs. You must enjoy working on multiple concurrent projects in a fast-paced environment that fosters growth, teamwork and innovation. ## Responsibilities Leading cross-functional projects spanning hardware, software, and operations to align lab workflows with automation systems and engineering needs Partnering with software and automation teams to help us scale effectively Identifying and resolving systemic operational issues in device intake/retirement, inventory health, and lab throughput Driving ongoing workflow improvements across multiple sites (Santa Clara, San Diego, Munich, and future expansions) Developing operational metrics to measure lab performance, device utilization, and process adherence Mentoring engineers and technicians on process optimization and technical troubleshooting Partnering with the Lab Operations Manager to execute high-impact initiatives ## Minimum qualifications 7+ years of experience in technical operations, systems integration, or large-scale lab/test environments Strong understanding of operational workflows from device provisioning and tracking to testing and decommissioning Demonstrated ability to lead ambiguous, cross-functional projects with minimal oversight Experience with scripting or automation tools (Python, Bash, Ansible, or similar) Communication and project management skills across technical and operational audiences ## Preferred qualifications Experience with software services, automation infrastructure, or device farm environments Familiarity with continuous integration test systems Experience supporting teams with multiple geographic sites Knowledge of hardware lifecycle management and inventory tracking systems Experience with macOS, iOS, and other Apple platforms Creative thinker and strong problem solver with meticulous attention to detail