Senior IT Systems Engineer

**This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.** [Tulip](https://tulip.co/), the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” **About You** You’re hands-on and service-oriented — as comfortable resolving a support ticket as you are leading a strategic project. No task is beneath you, and you bring the same energy to a network outage at 10pm as you do to a multi-month infrastructure initiative. You identify root causes quickly, communicate clearly with both technical and non-technical stakeholders, and own projects from scoping through delivery without needing hand-holding. You’re comfortable with AI and automation tools and know how to balance day-to-day support with longer-term strategic work. **What skills do I need?** - 4-6+ years in IT engineering, system administration, and network management. - Proficiency in macOS, Windows, and Linux. - Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust. - Experience with enterprise device management and endpoint security. - Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols. - Experience with scripting, automation, and AI tools. - IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus. **Nice to have:** - High-growth startup experience. - Infrastructure-as-code experience. - Cloud platform familiarity (AWS, Azure, or similar). - Relevant certifications (networking, security, or cloud). - You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built. - You’re the kind of IT person other teams loop in when they’re designing something new, not just when something breaks. - You have experience leading and managing IT projects end to end **Key Responsibilities** - Identity & Access Management - Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation. - Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning. - Network Engineering & Security - Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices. - Implement and maintain security controls to protect the network and connected systems. - Endpoint & Device Management - Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle. - Monitoring, Alerting & Reliability - Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS. - Centralize alerting and document runbooks so any team member can triage independently. - Infrastructure, Automation & Resilience - Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery. - Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises. - IT Support - Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signa…