Senior IT Support Engineer

Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines. We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern. We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together. All positions are open to remote work unless otherwise specified in the requirements below. The opportunity TechnologyAdvice is looking for a resourceful and experienced Senior IT Support Engineer to provide hands-on technology support and IT operations coverage for team members across the APAC region. This role requires someone who can move beyond standard troubleshooting guides, assess unfamiliar situations, make sound technical decisions and identify broader opportunities to improve how IT support is delivered across APAC. You will serve as a key connection between our APAC team members and the broader IT team in the United States, helping employees remain productive while supporting hardware, systems, access, security and technology logistics across the region. The right person will be comfortable investigating issues that do not have an obvious answer, identifying the underlying problem, recommending the best path forward and following through until the issue is resolved. This is an individual-contributor role with no direct reports. However, you will be expected to demonstrate leadership through strong ownership, sound judgment, and strategic thinking. You should be comfortable managing up by proactively identifying opportunities for improvement, recommending solutions, and communicating risks or concerns clearly to leadership. You’ll also help improve processes and influence how work gets done across the region. Employment Level: Senior Level Employment Type: Full Time Location: Philippines, with preference for candidates located in or near Metro Manila or Cebu City Working Hours: 4:00pm to 1:00am PHT Because this role supports the shipment, repair and replacement of company equipment, candidates must have reliable access to established courier services, shipment centers and computer repair providers. What you'll do Own day-to-day, hands-on IT support and operations across APAC, including ticket management, technical troubleshooting and strategic projects. Serve as a senior technical point of contact, investigating complex or unfamiliar issues, identifying root causes and determining the best path forward beyond standard troubleshooting guides. Partner with the US-based IT team to coordinate priorities, share regional context and maintain consistent support practices across the organization. Configure and support networks, Google Workspace, device-management platforms and other cloud-based systems across Mac and Windows environments. Improve onboarding, offboarding, security and access-management processes to ensure employees are productive and company systems remain protected. Manage APAC hardware logistics, including procurement, inventory, shipping, receiving, repairs, replacements and upgrades. Manage courier, repair and technology-vendor relationships, ensuring reliable service and strong value for the business. Identify recurring issues and process gaps, recommend improvements and lead projects thr…