Senior IT Solutions Engineer

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $122,000.00 - $168,000.00 Location: Austin,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). Senior IT Solutions Engineer Onsite based - Austin, TX **Key Responsibilities** - Provide support services to GIS and internal customers for defined IT services, ensuring SLA adherence and high customer satisfaction. - Follow service management, incident, problem, change, and release management processes in accordance with established SOPs. - Monitor service availability and performance; analyze trends and recommend corrective and preventative improvements. - Perform root-cause analysis for incidents, outages, and systemic issues; lead corrective action and prevention initiatives. - Execute complex configuration and image changes following approved SOPs and change management policies. - Represent owned IT services in change management, architecture, and technical review discussions. - Maintain accurate, up-to-date technical, operational, and end-user documentation for supported services and platforms. - Create, maintain, and enhance Windows-based solutions and operational processes aligned with Applied Materials product and manufacturing requirements. - Gather, document, and translate business requirements into tool-server and image configuration changes. - Troubleshoot OS- and component-level failures; perform detailed diagnostics and root-cause analysis. - Identify and resolve OS, scripting, automation, and process gaps; evaluate solution options and drive continuous improvement. - Provide internal technical support and documentation, partner closely with software engineering, field support, and operations teams. - Develop and deliver training, procedures, and knowledge base content for users and operations teams. **Endpoint Security, Imaging, and Compliance** - Lead endpoint security strategy for manufacturing and lab systems, including AV/EDR evaluation, qualification, and deployment. - Own Windows OS imaging, golden image standards, lifecycle planning, upgrade strategies, and deprecation of legacy platforms (Windows 10/11, Windows Server). - Design and support secure manufacturing and test fixture environments, including virtualized platforms. - Define antivirus and security policies that balance protection, operational continuity, and network isolation for air‑gapped or semi‑connected environments. - Design and operate malware‑free certification and end‑of‑line security validation processes for shipped tools and fixtures. - Provide audit‑ready documentation and evidence supporting security controls and malware‑free validation. **Vulnerability & Risk Management** - Lead vulnerability assessment and remediation for manufacturing and lab assets using tools such as Tenable, Qu…