Senior IT Operations Specialist (m/f/d)

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it? We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn more about our Product & Tech team! Deine Position As a Senior IT Operations Specialist, you will be the assigned Tech counterpart for employees, and solve localised problems in our Hamburg HQ. This means that every 1KOMMA5 employee in Hamburg will know you by name, and have trust to include you in all technical discussions that improve their productivity. The average day of a Senior IT Operations Specialist The role is divided into 3 key value areas: Tech Support on level 1, 2 and 3 tickets created by holding employees. The goal here is to be familiar with stakeholders for faster, more efficient turnaround. Tickets are not escalated, but are triaged and discussed to improve technical understanding and develop. You will also monitor queues for the other markets for urgent out of hours requests, and action them when necessary. Level 1 and 2 tickets may be delegated to working students in the team, with guidance and accountability. Tech Projects - This refers to projects imposed by Employee Technology Platform product strategy such as rollout of Chrome OS and tool consolidations for the holding. This also refers to inbound projects imposed by holding teams (e.g. tailor onboarding experience, upgrading office infrastructure etc). Tech Consulting - Providing solutions using existing tools first, through enablement sessions. If no solutions exist, working with teams to technically own and benchmark new applications. There is a particular push to enable AI usage to boost productivity. This means any queries on how to use basic or advanced AI toolings would be directed to this role. Dein Profil Minimum of 4+ years of proven professional experience in IT systems, systems engineering or a related field. Experience with IT support ticketing best practices, and analysis. Proven ability to work both independently, and as part of a team on Technology related projects. Profound knowledge of Google Workspace, Office 365, Mobile Device Management (JAMF and InTune) and other SaaS applications surrounding employee productivity, collaboration and security. Profound knowledge of AI tooling, specifically relating to employee productivity. Understanding on how to utilize scripting to build bespoke functions. Experience with web-front end HTML, CSS, AppScript, Typescript and Cursor AI Understanding of the workings of cloud infrastructure and code deployment practices and discipline is a huge plus. Generalist knowledge of office infrastructure (e.g. office WLAN, meeting room hardware incl neat). Comprehensive knowledge and proven disciplinary action of domain management Great people skills, being able to persuade and consult non-technical stakeholders on technical solutions. Ability to demonstrate design thinking methodology. Ability to collaborate in a fast-paced, agile environment and adapt to changing priorities while maintaining a security focus. Relevant IT Bachelors or Masters degree. Certifications related to MTD, MAM are a plus! German and English written and verbal communication Willingness to travel, wit…