Senior IT Operations Administrator

Join phData , a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises. We're growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results. Why phData? Snowflake Implementation Partner of the Year — 7 consecutive years , and 2026 Snowflake AI Partner of the Year AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network 2025 Fivetran Partner of the Year (4th consecutive year) 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status 2026 KNIME Customer Excellence Partner of the Year Preferred Partner in the Anthropic Claude Partner Network #1 Partner in Snowflake Advanced Certifications 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more) Recognized as an award-winning workplace in the US , India and LATAM Job Summary We are looking for a Senior IT Operations Administrator to join our IT Operations team. In this role, you will ensure the reliability, security, and performance of phData’s internal technology environment, including cloud-based systems, end-user devices, and core collaboration platforms. You will collaborate closely with the Team Lead – IT Ops, security and compliance stakeholders, and internal employees across the company to deliver responsive, high-quality support. You will also help drive improvements in our IT infrastructure, automation, and operational standards to support a growing, global workforce. Key Responsibilities Own the end-to-end lifecycle of IT support for employees, resolving device, account, application, server, and service issues while maintaining high customer satisfaction. Lead the administration and optimization of core IT platforms, including identity and access management, collaboration suites, and device management, to ensure secure and reliable operations. Drive organization-wide IT initiatives such as migrations, infrastructure optimizations, security enhancements, SSO integrations, provisioning, and automation with minimal disruption to users. Ensure effective governance across IT assets, licenses, and subscriptions by maintaining accurate inventories, managing Entra ID domains and integrations, and participating in security and compliance audits. governance across IT assets, Contribute to a operations model by working rotational shifts, participating in weekend on-call coverage, and continuously improving monitoring, alerting, and response processes. About You You are a technically rigorous problem solver who enjoys working in a fast-paced, outcomes-driven environment. You are comfortable operating in distributed, global teams and partnering with colleagues across time zones. You take ownership of complex issues, communicate clearly with both technical and non-technical stakeholders, and are committed to improving IT systems, processes, and user experience over time. Required Qualifications Experience 7+ years of overall IT experience, with at least 3 years as a System Administrator or in a similar IT operations role. Technical / Functional Skills Extensive experience with end-user operating systems and device management, including Windows, macOS, laptop hardware, and other IT devices, plus servers and virtualization technologies. Strong experience with identity, endpoint, and collaboration platform administration, including Entra ID (Azure Active Directory), Intune / Microsoft Endpoint Manager, Office 365, and Google Workspace/GSuite. Hands-on experience with network infrastructure setup and maintenance, including Routing, Switching, Wireless, and Network Security, as well as configuring and managing SIEM, network, and endpoint security monitoring tools. Advanced knowledge and experience with cloud platforms, specifically AWS and Micr…