Senior Infrastructure Endpoint Engineer

SENIOR INFRASTRUCTURE ENDPOINT ENGINEER OVERVIEW EverOps is an AI-native platform operations company focused on delivering outcomes - not tickets. Our TechPods embed directly with customers to operate, scale, and modernize their platforms across cloud, security, and IT. We’re looking for a Senior Endpoint Engineer to design, harden, and operate modern endpoint environments across macOS and Windows at scale. This role sits at the intersection of endpoint engineering, identity, and security, with deep expertise across leading EDR platforms (CrowdStrike Falcon, SentinelOne, and Microsoft Defender for Endpoint) and modern MDM platforms (Intune, Kandji/Iru, and Fleet) to drive automation, visibility, and user experience. THE CHALLENGE Most companies are stuck with fragmented endpoint tooling, reactive support models, and inconsistent security enforcement. You’ll help our customers evolve to a modern, Zero Trust-aligned endpoint strategy, standardizing device lifecycle management, improving end-user experience, and tightly integrating identity, security, and device posture across whichever EDR and MDM stack each customer runs. This means balancing: - Security vs. usability - Automation vs. flexibility - Standardization vs. real-world edge cases - Platform-specific depth vs. cross-platform fluency THE MISSION As a Senior Infrastructure Endpoint Engineer, you will join our U.S.-Based Virtual Operating Center, working within a dynamic team to own and evolve enterprise MDM and EDR services across Windows and macOS environments. Your primary mission will focus on modernizing user experience architecture, maturing lifecycle automation, strengthening endpoint and security posture, and integrating automated workflows to improve security, scalability, and user experience. You will be expected to lead by example - architecting solutions across Intune, Kandji (Iru), and Fleet, and operating with deep expertise across CrowdStrike Falcon, SentinelOne, and Microsoft Defender for Endpoint. Beyond hands-on execution, you will own the endpoint and security tooling roadmap, evaluate platform tradeoffs, and drive technical decisions using data - not opinion - while designing automated provisioning workflows tied to Autopilot or Apple Business Manager. WHAT YOU’LL DO - Design, implement, and manage endpoint platforms using Microsoft Intune, Kandji (Iru), and Fleet across mixed macOS and Windows fleets - Own device lifecycle management (onboarding, offboarding, compliance, and refresh) across all supported MDM platforms - Implement automated provisioning with Autopilot and Apple Business Manager (DEP) - Configure and enforce industry-standard hardening baselines for macOS and Windows via Intune, Kandji/Iru, and Fleet - Own EDR/XDR platform administration across CrowdStrike Falcon, SentinelOne, and Microsoft Defender for Endpoint - including sensor/agent deployment, policy configuration, prevention policy tuning, and exclusion management - Manage vulnerability exposure using CrowdStrike Spotlight, SentinelOne Vulnerability Management, or Microsoft Defender Vulnerability Management, and drive remediation SLAs - Lead alert triage and investigation workflows across EDR platforms, partnering with the security team on escalations and response - Build and maintain host groups, device policies, and containment workflows across whichever EDR platform a customer runs - Own and drive the endpoint and security tooling roadmap - evaluating, consolidating, and migrating between EDR/MDM platforms as needed - Make and defend platform and architecture decisions (build vs. buy, consolidate vs. diversify) backed by data - cost, risk reduction, and operational impact - Administer Server Patch and Policy Management through WSUS/AWS SSM - Integrate endpoint platforms with Okta, Entra ID, and other identity providers - Automate endpoint configuration and application lifecycle using scripting (PowerShell, Bash, Python) - Troubleshoot complex endpoint issues across OS, network…