Senior Implementation Manager (Spain)

Our mission: e liminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. The Senior Implementation Manager, reporting to the Manager, Implementation, will independently lead complex, high-impact customer onboarding from the transition out of Sales through the handoff to Customer Success. This role will be Spring Health’s primary implementation resource for customers based in EMEA and will also support US-based customers where time-zone alignment allows. You will serve as a strategic project leader and trusted customer advisor, bringing in-depth implementation expertise, strong analytical judgment, and cross-functional influence to align stakeholders, resolve complex issues, and maximize customer outcomes. Success requires making sound decisions amid ambiguity, anticipating downstream risks, and converting lessons across implementations into scalable improvements. Occasional travel may be required for company or team meetings/events. What you’ll do: Lead end-to-end project management for complex, high-impact customer implementations, independently determining the approach, governance, and path to go-live. Serve as the primary customer contact and trusted advisor during implementation, building strong relationships with senior customer stakeholders. Define and align customer requirements, success criteria, and tradeoffs internally and externally, ensuring cross-functional delivery by go-live. Own ambiguous and non-standard customer requirements by diagnosing root needs, evaluating options and risks, and turning recurring requests into scalable models, processes, and playbooks. Manage integrated project plans and multiple workstreams for internal and external stakeholders, synthesizing status, decisions, dependencies, and risks for audiences ranging from delivery teams to senior leaders. Anticipate and own customer onboarding risks, make timely decisions with incomplete information, and drive mitigation and escalation through resolution. Collaborate cross-functionally to design and implement scalable, automated, and AI-enabled improvements to the implementation process; measure impact and adjust based on evidence. Serve as a team and cross-functional subject-matter expert, frequently advising others on complex implementation matters and raising quality and consistency across the portfolio. Partner with Sales and other stakeholders to shape implementation strategy for complex prospects, set realistic expectations, and protect delivery quality. What success looks like: Complex customers launch on time with clear governance and no surprises. High customer satisfaction, measured through Implementation CSAT, and trusted relationships with senior customer stakeholders. Time to first value is reduced while scope, quality, and risk are managed thoughtfully.Issues and risks are anticipated early, resolved with sound judgment, and converted into stronger prevention for future implementations. Project teams and internal operations stakeholders stay aligned through clear decisions, tradeoffs, and executive-ready communication. Department scalability in…