Senior Implementation Manager, Lender

The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started. We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability. We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term. ABOUT SNAPDOCS Snapdocs is the mortgage industry's leading digital closing platform, connecting the people, processes, and technology that power every closing. Our platform automates what was once manual, fragmented, and error-prone — making the closing experience faster, more accurate, and more transparent for lenders, title companies, notaries, and borrowers. The role This is the seat that keeps new lender customers moving. When a deal closes, whether it's a new logo or an upsell, the Implementation Manager owns what happens next: getting the customer live, driving real adoption, and ensuring the transaction volume that justifies the contract actually flows through the platform. You'll own the full implementation lifecycle for Snapdocs' core lender products: Digital Close, eVault, quality control, and new products as they're released. You'll bring a consultative approach and strong change management instincts — the product is intuitive; the work is helping lender organizations actually adopt it. You'll run the full range of lender implementations alongside your colleagues, bringing structured project management, proactive communication, and the ability to drive adoption across complex customer organizations. What you'll do - Own the full implementation lifecycle for lender customers across Digital Close, eVault, QC Suite, and new products as they are released — from kickoff through go-live and adoption. - Act as a trusted advisor to lender customers — diagnosing where they are, understanding their organizational constraints, and guiding them toward successful adoption. - Build and maintain project plans, milestone tracking, and customer communication cadences for every active implementation. - Drive adoption beyond go-live by equipping customer teams with the training, process guidance, and operational readiness needed to use the platform successfully. - Lead change management across the customer organization, helping teams adopt new workflows, align stakeholders, and roll out Snapdocs successfully at scale. - Collaborate closely with teammates to share implementation learnings, strengthen documentation, and contribute to a rising-tide methodology the whole team benefits from. - Identify gaps in implementation methodology and process — and fix them without being asked. - Partner cross-functionally with Product, Customer Success, and Sales on pre-implementation alignment, handoffs, and escalations. - Contribute process and methodology improvements that the whole team benefits from. What you'll bring - You've owned complex SaaS implementations end-to-end from the vendor side: project plans, milestone tracking, stakeholder management, and the judgment to know what needs to happen next without waiting for direction. - You can learn a complex customer environment fast and earn credibility quickly. Experience in mortgage or financial services helps, but it isn't required. - You're comfortable in high-stakes customer conversations. You can navigate complexity, manage competing priorities, and keep stakeholder trust intact when things get hard. - Technical integration concepts don't intimidate you. APIs, SSO, data configuration. You don't need to build them, but you unders…