Senior Human Resources Manager

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Senior Human Resources Manager As our Senior HR Manager, you'll lead HR for our warehouse facility, supporting a warehouse (starting around 250, growing up to 450 this year) hourly, temp, and full-time employees. You'll own strategy and execution, driving workforce planning, employee relations, compliance, and hourly engagement while handling hands-on HR needs. This is an onsite role, embedded in the daily rhythm of the facility with a deep focus on safety, performance, and operational partnership. You will report to the Director, People – North America. RESPONSIBILITIES Serve as the onsite HR lead and business partner to warehouse leadership Own employee relations, compliance, and investigations as they relate to on-site staff Partner on workforce planning, staffing models, and shift-based org design Support onsite leadership in designing and executing performance incentives, org design, and enabling functions that support the team Translate Quince-wide onboarding, offboarding, and training norms for frontline teams Ensure compliance with local, state, and federal labor laws, including OSHA and wage/hour regulations Drive engagement, retention, and recognition programs tailored to hourly teams Analyze trends and use data to inform action on turnover, absenteeism, and performance REQUIREMENTS 6-10+ years in an HR Manager or HRBP role, with experience supporting a warehouse operations function onsite 2+ years HR experience in a distribution center or manufacturing environment Strong understanding of labor law, compliance, and relevant workforce dynamics Proven track record managing ER, investigations, and frontline performance issues Hands-on and proactive, comfortable balancing day-to-day HR operations with strategic planning Clear communicator with the ability to influence frontline leaders and build trust across shifts Bilingual (English/Spanish) a plus PHYSICAL…