Senior HR Generalist

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit http://partech.com or connect with us on [LinkedIn](https://www.linkedin.com/company/partechnology/), [X (formerly Twitter)](https://twitter.com/par_tech), [Facebook](https://www.facebook.com/parpointofsale/), and [Instagram](https://www.instagram.com/partechnology/). **Position Description:** The Sr. HR Generalist is a frontline people partner embedded in PAR’s People Operations team, supporting managers and employees across a multi-state, North America workforce. This role is the day-to-day point of contact for employee experience, employee relations, and performance management — ensuring people practices are applied consistently, equitably, and in alignment with PAR policy and applicable employment law. The Sr. HR Generalist works closely with People Strategy Partners on organizational effectiveness and escalated matters, and with People Experience & Digital Partners to drive adoption of people programs and tools. **Position Location:** Hybrid - New Hartford, NY & Syracuse **Reports To:** Regional Manager, People Operations - Americas **What We’re Looking For:** - 4-7 years of progressive HR experience spanning employee relations, performance management, and HR generalist functions. - Working knowledge of U.S. federal and multi-state employment law (Title VII, ADA, FMLA, FLSA) - Demonstrated ability to advise managers on employee situations, policy interpretation, and workplace concerns with sound, independent judgment. - Experience conducting or supporting workplace investigations and documenting findings in a clear, objective manner. - Strong coaching and communication skills; comfortable facilitating conversations with employees and managers at all levels. - Proficiency with HRIS and case management platforms (ADP, Freshservice, or equivalent). - Bachelor’s degree in human resources, Business Administration, or a related field, or equivalent combination of education and experience. **Additional Skills** - SHRM-CP, PHR, or equivalent HR certification *is a plus, but not required* - Experience supporting HR in a global SaaS, technology, or high-growth organization *is a plus, but not required* - Experience supporting sizable non-exempt populations is also a plus! - Familiarity with HR case management practices and SLA-driven service delivery models *is a plus, but not required* - Experience working within a tiered HR model *is a plus, but not required* **Unleash your potential: What you will be doing and owning:** **Employee Experience** - Serve as an accessible, visible HR resource for employees and managers, contributing to a positive, inclusive workplace culture across PAR’s North America footprint. - Support meaningful employee lifecycle moments — onboarding, role changes, leaves of absence, and offboarding — ensuring a consistent and engaging experience. - Facilitate awareness and adoption of People programs, including engagement surveys, recognition initiatives, and policy updates. - Identify and escalate emerging organizational trends, culture signals, or workforce risks to People Strategy Partners in a timely manner. **Employee Relations** - Act as the first point of contact for employee concerns, workplace conflicts, and HR policy questions, providing timely, objective, and empathetic guidance. - Conduct and document preliminary investigations into employee relations matters; part…