Senior HR Generalist

**DUTIES & RESPONSIBILITIES** **Employee Relations** - Serve as the first point of contact for employee concerns, complaints, workplace issues, and policy-related questions. - Conduct thorough and objective intake meetings, documenting concerns, timelines, and relevant facts. - Triage employee relations matters and escalate complex or high-risk issues to HR leadership as appropriate. - Support investigations involving workplace concerns, policy violations, and employee complaints. - Maintain accurate, confidential employee records and case documentation. **Workforce Management & HR Operations** - Support day-to-day workforce management requests including scheduling adjustments, attendance concerns, time-off requests, and staffing-related inquiries. - Partner with field managers to ensure consistent application of attendance, scheduling, and workplace policies. - Monitor attendance and workforce trends to identify potential issues, gaps, or compliance concerns. - Maintain employee data accuracy within HRIS (UKG), workforce management, and related systems. - Assist with offboarding, employee status changes, and general HR administrative processes. **Payroll Support** - Provide backup support for payroll processing during absences, peak periods, or business needs. - Assist with timecard audits as needed to ensure accurate reporting of hours worked, overtime, and pay adjustments. - Respond to employee payroll-related questions including pay, deductions, and direct deposit inquiries as needed. - Ensure payroll practices remain compliant with federal, state, and local wage and hour laws. **HR Compliance & Process Improvement** - Ensure compliance with employment laws, internal policies, and HR best practices. - Identify opportunities to improve HR workflows, processes, and employee experience. - Assist with HR initiatives, projects, audits, and training programs as needed. - Support implementation of HR policies, procedures, and company-wide initiatives. **QUALIFICATIONS** - Bachelor’s degree in Human Resources, Business Administration, or related field preferred. - 5+ years of progressive HR experience required. - Experience in employee relations, payroll support, workforce management, or HR operations strongly preferred. - HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred. Knowledge, Skills & Abilities - Strong knowledge of HR practices, employment laws, and employee relations principles. - Excellent interpersonal, communication, and conflict resolution skills. - Ability to handle sensitive and confidential information with professionalism. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - High attention to detail and strong analytical/problem-solving abilities. - Proficiency with HRIS, payroll systems, workforce management systems, and Microsoft Office. - Ability to work independently while collaborating effectively across departments. **WORK ENVIRONMENT** - Primarily office-based with occasional travel to field or operational locations as needed. - May require extended hours during payroll cycles, investigations, or peak business periods.