Senior GTM Enablement Specialist ll

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About The Role We are looking for a Senior ll GTM Enablement Specialist to join our team in Manila, Philippines. In this role, you will help drive and evolve our end-to-end enablement program, with a primary focus on new hire onboarding, content development, and ongoing education for our Support organization. You will lead in-person facilitation, partner closely with local operations teams, collaborate with enablement peers, and make data-driven recommendations to improve performance and support key business goals. This role is ideal for someone who is both a strong facilitator and a thoughtful program builder. You thrive in fast-paced environments, understand the nuances of SaaS support, and know how to translate performance metrics into targeted enablement strategies. Responsibilities Lead New Hire Onboarding (Manila, Philippines) • Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires • Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific • Maintain and continuously iterate onboarding documentation, checklists, and training resources • Design onboarding certification processes and track ramp milestones to measure readiness and success Ongoing Enablement facilitation designed • Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes • Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices • Create feedback loops and reporting mechanisms to ensure program effectiveness Build Scalable Programs • Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, and certification tracks • Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale • Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals Measure and Iterate • Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments) • Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes • Champion a culture of learning and continuous improvement within the support organization Qualifications 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs SaaS industry experience required Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists Strategic thinker with a track record of building programs that are data-informed and results-oriented Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards) Excellent cross-functional collaboration and stakeholder management skil…