Senior Food & Beverage Manager $90k - $94,500 annually

About Us Do you see yourself as a Senior Food & Beverage Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Salary: $90,000 to $ 90,500 USD annually **Your Day to Day** The Senior F&B Manager is responsible for overseeing the daily operations and overall performance of food and beverage outlets within the hotel, including restaurants, bars, lounges, minibar, in-room dining, and any seasonal or pop-up venues. Adherence to established policies, standards and procedures is required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations, while meeting/exceeding financial goals. This leader ensures the delivery of exceptional service, consistent brand standards, operational excellence, and financial performance. The Senior F&B Manager will coordinate with the Director or Assistant Director of Food and Beverage to achieve improved operations, overcome deficiencies, and institute necessary changes to maintain superior products and services. The Senior F&B Manager may collaborate with the Assistant Director of Food and Beverage, Culinary, Sales & Marketing, and cross functional teams to create memorable experiences and innovative programming that drive guest satisfaction and profitability. This is a highly visible, hands-on role requiring a dynamic leader with a passion for hospitality, strong business acumen, and a proven ability to lead and develop teams. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all federal, state, and local regulations concerning health, safety, or other requirements. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations. Guest Experience • Ensure all guests are greeted warmly and receive prompt, professional service. • Maintain a strong, visible presence during peak service times to support team and guest interactions. • Develop and implement effective service recovery procedures to drive total guest satisfaction. • Assist with and create innovative, engaging programs and promotions to enhance guest engagement and experience. • Assist with and create and implement service standards, SOPs, and training tools that support elevated, consistent service delivery. • Personally resolve guest concerns when escalated, ensuring swift and satisfactory resolution. • Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis. • Ensure All food and beverage facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs. • Support IHG food and beverage initiatives and assess performance through guest feedback and financial KPIs. • Interact with outside contacts: o Guests – to ensure their total satisfaction o Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. o Regulatory agencies – regarding safety and compliance matters o Other contacts as needed (profes…