Senior Field Service Engineer

## Overview ### Why Join Integrion Automation? At Integrion Automation, we believe our people are the foundation of our success. We are committed to creating a collaborative, respectful, and growth-oriented environment where employees are empowered to make an impact and build rewarding careers. Integrion Automation provides competitive pay, great benefits, and opportunities for long-term career growth. #### Benefits Include: - Medical, prescription, dental, and vision coverage available after 30 calendar days - Paid vacation and 10 paid holidays - 401(k) with company match - Company-paid life insurance - Reimbursement for steel toe boots and prescription safety glasses - Join a team that values innovation, teamwork, & delivering excellence to our customers every day. ### Ready to take the next step in your career? Apply today and become part of the Integrion Automation team. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. ## Description **** The Senior Field Service Engineer is responsible for leading and executing complex service, troubleshooting, retrofit, and commissioning activities for automated systems. In addition to hands-on technical execution, this role serves as a technical leader and mentor within the Field Service organization, providing advanced problem-solving, customer-facing leadership, and guidance to junior engineers and technicians. The Senior Field Service Engineer is expected to independently diagnose and troubleshoot high-complexity electrical, mechanical, robotic, and controls issues, contribute to service strategy and continuous improvement initiatives, and act as a trusted technical advisor to customers and internal teams. **This position supports a national customer base; therefore, candidates must be willing and able to travel to the Southeast and other regions as needed based on business demand and resource availability.** **T****his role requires the candidates to be based in Toledo, OH., Detroit, MI., Chicago, IN., Indianapolis, IN., or Greensville, SC to effectively support these service regions.** **Core Service Responsibilities:** · Respond promptly and travel to customer sites on short notice to troubleshoot, repair, and restore automated systems. · Diagnose and troubleshoot issues with automated systems, including hardware and software components. · Independently diagnose and troubleshoot complex electrical, mechanical, robotic, PLC, HMI, VFD, servo, vision, and peripheral device issues. · Perform advanced on-site and remote technical support, including root cause analysis and long-term corrective actions. · Execute scheduled maintenance, preventative maintenance, and system health evaluations. · Replace, repair, or retrofit faulty components and subsystems to restore or improve system functionality. · Utilize advanced diagnostic tools, software, and system logs to identify and troubleshoot issues efficiently. · Provides technical leadership and mentorship to Field Service Engineers and Technicians. · May serve as lead service engineer on complex or multi-day service engagements. · Supports onboarding and training of new service team members. · Provides technical leadership and mentorship to Field Service Engineers and Technicians. · May serve as lead service engineer on complex or multi-day service engagements. · Supports onboarding and training of new service team members. **Engineering & Controls Responsibilities:** Perform advanced PLC, HMI, robot, servo, VFD, and vision programming modifications. · Lead troubleshooting and optimization of legacy automation systems. · Design and implement electrical machine modifications using 2D CAD software. · Design and implement mechanical machine modifications using 3D modeling software. · Prepare Bills of Material (BOMs) for service-related modifications and repairs. · Support panel build, machine startup, debug, commissioning, FATs, and SATs. **** **Leadership & Project Suppor…