Senior Field Service Engineer (Metro Detroit, Michigan)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. ## **JOB DESCRIPTION:** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the [Freedom 2 Save](https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and [FreeU](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** - This position is remote. - Location: Metro Detroit, Michigan - Travel up to 50%. - Must have a Valid Driver’s License. We’re hiring a **Senior Field Service Engineer** within our Diagnostics Division for a field‑based, remote role supporting the Los Angeles territory. The incumbent may reside anywhere within the territory of **Metro Detroit, Michigan.** In this role, you will serve as a senior‑level technical expert supporting advanced diagnostic instrumentation and complex systems, including laboratory automation. The position requires strong, independent problem‑solving skills, deep technical expertise, and the ability to build trusted relationships with customers in a fast‑paced field environment. As a trusted advisor and escalation resource, the Senior Field Service Engineer ensures optimal instrument performance, regulatory compliance, and high levels of customer satisfaction while representing the organization at the highest technical level. **What You’ll Work On** - Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime. - Perform advanced troubleshooting of hardware, software, and system‑level issues; independently resolve complex service challenges. - Serve as a technical escalation point for critical customer issues and complex service situations. - Build and maintain strong customer relationships through proactive communication and expert technical guidance. - Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements. - Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements. - Accurately document service activities, resolutions, and compliance‑related records. - Collaborate cross‑functionally with Sales, Applications, Techn…