Senior Field Engineer — Customer Engagements

**The Opportunity** Adobe Experience Platform powers real-time customer experiences for the world’s largest enterprises — unifying data, resolving identity at scale, orchestrating jouneys, and activating audiences across every channel. Behind these capabilities are engineering teams that must understand both the platform’s architecture and the regulated, complex environments where customers operate. **The Field Engineer** role sits at the intersection of solution architecture, technical consulting, and hands-on engineering. You will be embedded with Adobe’s most strategic customers — working directly with their teams to solve complex platform challenges, design scalable architectures, and build what’s needed to unblock adoption and expansion. You operate inside cross-functional **Customer Pods** — small, autonomous teams with end-to- end ownership — translating customer problems into working platform solutions. You lead with architecture, prototype rapidly, and close the gap between what customers need and what the platform delivers. **What You’ll Do** - Partner directly with strategic customers to understand their architecture, workflows, security requirements, and business objectives. - Translate complex customer problems into scalable solution designs, reference architectures, and working prototypes. - Investigate and troubleshoot production-level platform issues — from data ingestion and identity resolution to journey orchestration and audience activation. - Design and validate end-to-end enterprise solutions spanning AEP, RTCDP, AJO, and adjacent Adobe systems. - Lead architecture workshops, health checks, and technical deep-dives that earn customer trust before any commercial motion. - Rapidly prototype, experiment, and iterate on new capabilities — using AI-assisted tools as a standard part of execution. - Bridge the gap between customer needs, product direction, and engineering implementation — feeding field patterns back into the product roadmap. - Own the technical relationship with assigned accounts — from initial discovery through implementation, go-live, and expansion. **What Success Looks Like** We hire for demonstrated impact, not credential accumulation. Strong candidates will show: **Customer-to-Solution Thinking** — you connect customer problems, workflows, and business goals with practical technical solutions — collapsing the gap between requirements and working platform capability. **Architecture with Execution** — you don’t just design; you prototype, validate, debug, and iterate. Your architectures work because you’ve built them, not just drawn them. **Production Awareness** — you understand how distributed systems behave at scale data integrity, graceful degradation, and observability are part of how you think, not afterthoughts. **Enterprise Navigation** — you operate across complex organizational boundaries, regulatory constraints, and multi-stakeholder environments with confidence and credibility. **AI-Augmented Execution** — you use AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, or equivalent) as a standard part of how you design, prototype, and deliver. **Adaptability Under Ambiguity** — you navigate evolving environments where experimentation, learning, and iteration are core to the process and you don’t mistake seniority for certainty. **Typical background:** 8–15+ years across solution architecture, software engineering, technical consulting, or customer-facing engineering roles. *What matters is what that experience has produced — not the title or the number of years.* **Your Domain** AEP / RTCDP / AJO Adobe’s core platform — data ingestion, segmentation, journey orchestration, audience activation Enterprise Architecture Multi-system integration, data flows, identity resolution, API design across complex landscapes. Security & Compliance Regulated industries (FSI, Healthcare), data sovereignty, privacy-preserving architectures, GDPR. Cloud Platforms AWS, Azure — infrastruct…