Senior Experience Designer, Internal Experiences

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are As a designer, you understand that experience goes beyond interface, and that design value lies in the resulting decisions. You design integrated systems, from digital products to operational workflows and organizational structures. A collaborative systems thinker, you ensure experiences are user-centered, resilient, and aligned with business needs. You thrive on complex challenges with diverse stakeholders, synthesizing competing inputs into actionable design direction, and guiding others to simple, elegant solutions. You excel at finding hidden insights and patterns across organizational siloes, using design practice to translate thinking into conceptual models that align and spur action. Your work is grounded in empathy for users, attention to detail, and a commitment to delivering practical outcomes that help users make informed choices. About the Role Justworks is seeking a Senior Experience Designer to join our Internal Experiences Design team. This team is responsible for the experiences that bridge our product, service and operations together. This role requires deep collaboration with peers in Engineering, Product Management, Data, Research and Compliance, as well as close partnership with stakeholders in Operations, Customer Success, Sales, Finance, and Underwriting. In this role, you’ll help to enable and create experiences for Justworks seller, service and operational layers in order to elevate the overall customer experience. Your Success Profile What You Will Work On Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy. Collaborate closely with partners in Product, Engineering, Research and Data to define scope and align on user and business goals. Participate in discovery efforts and leverage insights to frame design problems and translate them into actionable solutions. Partner with peers in other design teams to extend and adapt systems where necessary. Help guide and support less-experienced designers contributing to shared efforts. Perform other duties as assigned. How You Will Do Your Work As a Senior Experience Designer, how results are achieved is as important as the results themselves. Success in this role is anchored in the following competencies: Customer Focus: Advocate for user needs and balance these with business constraints, grounding design in insights and data. Systems thinking: Design across connected steps and decisions, rather than isolated features. Craft excellence: Deliver high-quality, polished work that aligns with the Justworks brand and design system guidelines. Collaboration: Work closely with partners in Engineering, Product, Data, and Research to shape and deliver solutions. Communication: Use artifacts and storytelling to build shared understanding and guide team decisions. Adaptability: Stay grounded in user needs while flexing approaches to meet evolving context or constraints. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to…