Senior Enterprise SaaS Product Strategist

We are looking for a **Senior Enterprise SaaS Product Strategist** to own and drive the strategic direction of EIS’s SaaS offerings. This is a senior product leadership role focused on how EIS packages, prices, positions, and continuously improves its SaaS platform — ensuring we win in the market, serve our customers well, and operate with excellence. You will work at the intersection of product strategy, market intelligence, and cross-functional execution, partnering closely with product management domain leaders, engineering, sales, and marketing to shape EIS’s competitive SaaS position and roadmap. ### Key Responsibilities SaaS Pricing and Packaging - Own pricing and packaging for all SaaS offerings — defining the services included, optional services, and the attributes of those services (what EIS provides, at what levels of performance and service). - Define non-functional requirements (NFRs) for SaaS services — covering performance levels, operational capabilities, and service levels that set clear expectations for customers and internal teams. - Identify and scope optional service tiers and the distinctions between standard and premium SaaS capabilities. SaaS Strategy and Service Design - **Define how EIS wins in the market:** identify and articulate target segments, the reasons we win in each, and the key capabilities and attributes that differentiate our SaaS offering. - Lead SaaS service design — shaping the end-to-end picture of what EIS delivers as a SaaS provider and how those services are experienced by customers. - Apply deep knowledge of IT and SaaS operations, including the practices and capabilities required to deliver 24/7 services and a clear understanding of what ‘good’ looks like in the market. SaaS Roadmap and Requirements - Own the SaaS roadmap — defining and prioritizing the capabilities and services required to plan, deploy, operate, and support EIS’s SaaS offerings. - Define and prioritize investment in new technology and processes required to provide services not currently offered, or not currently delivered as efficiently or effectively as the market demands. - Articulate business cases for SaaS investments, clearly connecting capability gaps to market opportunity and customer impact. Core EIS Roadmap Coordination - Act as a peer to product management domain leaders — coordinating roadmaps and prioritizing cross-domain work required to enhance the efficiency, effectiveness, and total cost of ownership (TCO) of our SaaS offering. - Recommend enhancements to core EIS products and the platform to improve TCO for the SaaS offering. - Work effectively across the varied stakeholders in EIS via influence and collaboration, building alignment without direct authority. Market and Customer Research - Lead an outbound market and customer research focus to continuously inform SaaS strategy and roadmap — drawing on competitive landscape analysis and direct insight into customer wants and needs. - Use market intelligence to improve the offering, sharpen positioning, and strengthen EIS’s ability to win new deals. Positioning, Messaging, and Market Engagement - Craft the core SaaS positioning framework to support marketing and sales in the development of collateral and programs. - Deliver prospect- and customer-facing presentations on EIS SaaS, supporting the field as appropriate — consistent with the approach of other senior product leaders at EIS. - Partner with marketing and sales enablement to ensure positioning, messaging, and value propositions are sharp, differentiated, and market-tested. ### Skills, Knowledge & Expertise - Significant experience in a senior product strategy, product management, or product marketing role for a B2B SaaS platform or technology company. - Demonstrated ability to define and own SaaS pricing, packaging, and service design — including NFRs and service level definitions. - **Strong knowledge of IT and SaaS operations:** what it takes to deliver, support, and scale 24/7 services, a…