Senior Engineer I, Total Product Support

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission As a Senior Engineer I, Total Product Support (TPS) at ASM, you will serve as a key technical expert supporting the successful deployment, optimization, and long-term performance of ASM semiconductor equipment. Working closely with Product Engineering, Field Service, Manufacturing, and Customer teams, you will provide advanced technical leadership for complex equipment challenges, new site start-ups, and customer escalations. This role offers the opportunity to drive customer success while contributing directly to the continuous improvement of ASM products and technologies in a highly collaborative global environment. What you will be working on Lead advanced troubleshooting activities involving mechanical, electrical, software, vacuum, gas delivery, and process-related equipment issues. Support customer site start-ups, tool qualification, and production ramp activities to ensure successful deployment of ASM equipment. Perform root cause analysis and drive corrective actions for critical customer and field escalations. Act as a technical interface between Product Engineering, Manufacturing, Field Service, and customers to resolve complex system-level challenges. Lead beta evaluations, product upgrades, and engineering validation activities at customer sites. Develop and execute action plans to improve equipment performance, reliability, productivity, and customer satisfaction. Mentor Field Service Engineers and junior support engineers through technical coaching and knowledge sharing. Prepare technical reports, troubleshooting documentation, and best practice guides to support global service organizations. Collaborate with global cross-functional teams to drive continuous improvement initiatives and field readiness programs. What we are looking for Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, Chemical Engineering, Materials Science, Physics, or a related technical discipline. 8+ years of experience in semiconductor equipment, semiconductor manufacturing, process engineering, product engineering, or technical support roles. Strong experience in semiconductor capital equipment troubleshooting and system-level problem solving. Proven ability to perform structured root cause analysis and drive issues to resolution. Experience supporting customer-facing technical activities and managing complex escalations. Strong project coordination and stakeholder management capability. Excellent communication skills and the ability to work effectively in a global environment. Willingness to travel domestically and internationally as required. What sets you apart Experience with ALD, CVD, PECVD, EPI, or other advanced semiconductor deposition technologies. Prior experience in Product Support, Total Product Support, Systems Engineering, Equipment Engineering, or New Product Introduction (NPI) functions. Strong understanding of semiconductor manufacturing processes and customer fab operations. Experience leading equipment installation, qualification, startup, or technology transfer projects. Demonstrated ability to mentor technical teams and develop field engineering capabilities. Experience working directly with global customers and cross-regional engineering organizations. Master's degree or Ph.D. in a relevant engineeri…