Senior Director, Professional Services

### Description All About Kantata Kantata provides the Kantata Cloud for Professional Services™, offering businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than ever. We have a clear vision of where we’re going and how to get there, and we're also an awesome place to work! You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture make us an employee-rated Best Place to Work. About the Opportunity Kantata is seeking a Senior Director, Professional Services to lead delivery across our North America Enterprise segment. This is a high-visibility role for an experienced services leader who thrives at the intersection of sales, delivery, and customer success — someone who can shape the right solution before the deal closes, then own the outcome all the way through go-live and beyond. As the North America enterprise segment leader, you will be the delivery voice in the room for every deal in your territory: partnering with sales and presales to validate scope and feasibility, personally serving as delivery director on projects in the segment, and ensuring a seamless handover to Customer Success once value has been realized. You will also manage a team of consultants and provide oversight of delivery partners, ensuring every implementation — whether delivered by Kantata or a partner — meets the same high bar for quality. You will sit on the Professional Services leadership team, shaping the direction of the broader organization, and you will bring a builder's mindset to how AI can make your team faster, smarter, and more productive. Primary Responsibilities Segment Leadership - Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region. - Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what's working and what isn't, and shaping product and methodology decisions. Pre-Sales & Solutioning - Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully. Delivery Ownership - Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered. - Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development. Customer Success Handover - Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption. Delivery Partner Enablement - Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally. AI-Driven Delivery - Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team. What You Bring to this Role - 10+ years of experience in professional services or implementation leadership within the software or technology industry, including experience managing consulting teams. - A track record of serving as delivery director or engagement lead on complex, enterprise or mid-market software implementations. - Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility. - Deep expertise in enterprise software implementation — ideally in PSA, project…