Senior Director, Professional Delivery

Senior Director, Professional Delivery Location: New York City or Chicago Job Type: Full-time, Hybrid 3 days in the NY/ Chicago office (or traveling) Travel Expectations: up to 50+% Job Reports To: Vice President, Product On-Target Earning (OTE) Range (salary + performance bonus): $225,000 to $285,000 About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Key Responsibilities: We are seeking a Senior Director of Professional Delivery to define, build, and scale a world-class, AI-enabled service delivery function across large multispecialty physician groups and IDNs, with an emphasis on between-visit care. This leader will operate at the intersection of implementation, operations, product, and professional services , driving measurable outcomes in patient impact, client satisfaction, and multi-million dollar revenue growth . This is a critical leadership role for a client-facing operator who thrives in a start-up, high-growth environment —where ambiguity, scale, and urgency demand grit, smart hustle, and a growth mindset, and who is energized by building systems that multiply human performance through AI. In this role you will: Operational Leadership & Execution: Own end-to-end service delivery operations across internal teams, partners, and client-managed care teams—ensuring performance, quality, and cost efficiency at scale. Commercial Growth Driver: Partner with executive leadership to drive multi-million dollar revenue growth (ARR $50+m), aligning service delivery capabilities with sales strategy, client implementation, expansion, and retention. Client & Partner Leadership (Client-Facing): Serve as a senior, client-facing leader—building trust with health systems, practices, and partners to ensure successful program execution and long-term value realization. Product & Technology Integration: Work cross-functionally with Product, Engineering, and Data teams to design and optimize workflows, tools, and AI-driven interventions that enhance service delivery performance. Team Leadership & Talent Development: Lead and scale high-performing, cross-functional teams (direct and indirect)—including delivery managers, project managers, interoperability analysts, and technical solutions consultants—fostering a culture of accountability, ownership, and continuous development across distributed operations. Metrics, KPIs & Continuous Improvement: Define and operationalize KPIs tied to revenue, patient outcomes, and operational efficiency; use data insights to drive continuous improvement and decision-making. Playbook Creation & Operational Innovation: Build repeatable, scalable playbooks for service delivery excellence—balancing near-term execution with long-term strategic design in a rapidly evolving environment. Requirements: Expertise: 10+ years of senior leadership experience in consulting, business process outsourcing (BPO), healthcare operations, population health, care delivery, or similar, including leadership roles with ownership of delivery and financial performance (e.g., P&L ownership, utilization, margin). Prior success and experience in a startup, high-growth environment is a requirement. Proven Builder &…