Senior Director of Clinical Operations

# **Senior Director of Clinical Operations** **About Nema Health** Nema Health is a specialty mental health provider focused on delivering evidence-based treatment for trauma and PTSD. Our model combines rigorous clinical care with operational innovation to help patients access high-quality trauma treatment at scale. As Nema enters its next stage of growth, we are investing deeply in the systems, infrastructure, and operational rigor required to scale access to high-quality trauma care while preserving an exceptional patient and provider experience. ### **About the Role** We are seeking a Senior Director of Clinical Operations to lead the operational strategy, performance, and scalability of Nema's care delivery model. Reporting to the interim VP of Operations, this leader will be responsible for designing, optimizing, and scaling the operational systems that translate patient demand into timely, effective, and sustainable care delivery. The role sits at the intersection of patient access, provider capacity, workforce planning, care delivery operations, and revenue realization. The Senior Director of Clinical Operations will partner closely with Clinical Leadership, Product, Finance, Recruiting, Growth, and Executive Leadership to solve complex operational challenges, improve performance, and build the infrastructure required to support Nema's continued growth. This role is ideal for a highly analytical operator who enjoys solving systems-level problems, building operational infrastructure, developing leaders, and driving measurable outcomes in a high-growth healthcare environment. ### **Key Areas of Ownership** ### **Care Delivery Operations** Own the operating model and performance of Nema's care delivery system, ensuring patient demand, provider capacity, and operational execution remain aligned as the organization scales. Responsibilities include: - Own operational performance across the patient journey from intake through ongoing care - Improve patient access, throughput, care continuity, and delivery efficiency - Develop scalable operational processes that support growth while maintaining quality and patient experience - Establish operating mechanisms that drive accountability, visibility, and continuous improvement - Partner with Clinical Leadership to ensure operational processes support clinical excellence and patient outcomes ### **Capacity Planning & Workforce Optimization** Lead provider capacity, workforce planning, and utilization strategy across markets, licensure requirements, payer networks, and care delivery models. Responsibilities include: - Own provider capacity strategy and utilization performance - Partner with People Operations, Clinical Leadership, and Finance to forecast workforce needs and support growth plans - Develop forecasting models that align provider supply with patient demand - Support market expansion planning and operational readiness efforts - Ensure provider resources are deployed effectively to maximize access, utilization, and patient outcomes ### **Access & Throughput Optimization** Own the operational metrics and performance drivers that influence patient access, engagement, retention, and revenue realization. Responsibilities include: - Monitor and improve key operational metrics, including: - Time to first appointment - CE occurrence - CE-to-treatment conversion - Session occurrence - Time to sixth session - Provider utilization - Patient retention - Revenue realization - Identify bottlenecks and implement scalable solutions that improve patient flow and outcomes - Partner with cross-functional leaders to improve conversion, retention, and care progression across the patient journey ### **Operational Strategy & Analytics** Build the performance management systems, reporting infrastructure, and forecasting capabilities required to support organizational growth and executive decision-making. Responsibilities include: - Develop KPI frameworks, dashboards, and operating reviews that d…