Senior Delivery Manager, M&A and Claims

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Delivery Manager, M&A and Claims based in the United States.** This is an exceptional opportunity for an experienced legal operations leader to shape and scale high-impact managed services programs across global markets. The role combines strategic leadership, client relationship management, and operational excellence to deliver innovative outsourced legal solutions in areas such as M&A, contract abstraction, and claims review. You will oversee multidisciplinary teams, drive process transformation initiatives, and leverage technology to improve efficiency and service quality. Working in a fast-paced and collaborative environment, this position offers significant exposure to senior stakeholders and the chance to influence the future of technology-enabled legal services. Ideal candidates are strategic thinkers with strong execution capabilities and a passion for continuous improvement and client success. ### Accountabilities: - Lead and manage multidisciplinary teams of delivery managers, legal professionals, coordinators, and technical specialists to ensure high-quality service delivery across managed legal service engagements. - Oversee day-to-day operations, ensuring projects are delivered in line with agreed KPIs, SLAs, timelines, and client expectations. - Optimize workflow allocation, resource planning, and operational processes to maximize efficiency and scalability across multiple engagements. - Drive process improvement initiatives and implement technology-enabled solutions to enhance service delivery, knowledge management, and operational performance. - Build and maintain strong client relationships, acting as a trusted advisor and escalation point for strategic and operational matters. - Prepare, analyze, and present performance reports, metrics, and executive updates to internal stakeholders and clients. - Collaborate with cross-functional and global teams to support service innovation, solution design, and business development initiatives. - Contribute to the ongoing growth and strategic development of the managed services function, balancing immediate delivery needs with long-term objectives. ## Requirements - Significant experience in legal service delivery, managed services, legal operations, or related professional services environments. - Demonstrated success leading cross-functional teams spanning legal, operations, and technology disciplines. - Strong expertise in workflow design, process optimization, change management, and operational transformation initiatives. - Experience implementing or managing technology-enabled legal solutions, including workflow automation, contract analytics, or AI-assisted review platforms. - Proven client-facing experience with strong stakeholder management and relationship-building capabilities. - Excellent communication and presentation skills, with experience leading meetings and delivering executive-level reporting. - Strong writing capabilities, including experience supporting proposals, RFP responses, and solution documentation. - Advanced proficiency with Microsoft Office applications, particularly Excel and PowerPoint. - Ability to translate client requirements into scalable operational strategies and practical delivery models. - Strong problem-solving, risk management, and decision-making skills in fast-paced environments. - High emotional intelligence, sound judgment, and the ability to influence stakeholders across global teams. - Demonstrated people management experience and a strong ownership mindset. - Juris Doctor (JD) degree or equivalent experience is preferred. - Background in M&A, insurance, claims, financial services, or healthcare sectors is advantageous. - Familiarity with reporting and visualization tools such as Power BI is considered a plus. ## Benefits - Fully remote work opportunity within the United States. - Expos…