Senior Data Center Operations Analyst

About Ensono Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning . Mainframe Operations – L2 Job Summary Reporting to the OPS Manager, as part of the Mainframe Operations team, you will be responsible for delivering a highly client focused support service, developing a team of Mainframe Operation, Support Level I and II Engineers to exceed client expectations both in technical resolution and customer service. Supporting Mission Critical infrastructure for Ensono’s clients, delivering a responsive and exceptional support service you’ll resolve complex technical client incidents and problems. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure. The Mainframe Operations team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: Providing second level Mainframe support for system and customer batch processing System and online monitoring batch ABEND & recovery and system restarts Conducting proactive and reactive incident, event and problem management Building strong client relationships by becoming a point of contact for clients Your day-to-day role will expose you to a diverse mix of client solutions and multiple vendor technologies. In addition to our online training portal - ‘Ensono University’, you’ll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path. Key Responsibilities Managing and prioritizing all tickets/ alerts/ requests logged into the OPS queue Assist and mentor team members in Ensono’s structured approach to troubleshooting problems Act as a positive role model and mentor in respective shift for fellow team members On-the-job coaching of team members in their development Develop and maintain good communications within and across teams Act as escalation point for major incidents in respective shift Provide 1 st level support for Mainframe System, Batch and Onlines and ensure that escalated issues are responded to within defined service levels As part of team, standardize and improve working practices / Standard Operating Procedure Ensure Tickets are being progressed in correct technical directions in timely manners within given SLA Identify and provide technical training to Operations groups as needed Prepare shift turnover/ client reports and lead the Huddle call in absence of Technical lead Ensure client’s critical batch streams complete with in given SLA Ma…