Senior Customer Support Specialist - UK

ABOUT JUNIPER SQUARE Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come. Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us! Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first https://blog.junipersquare.com/juniper-square-ponders-future-of-office-with-digital-first-hybrid-workplace-strategy/ operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time. ABOUT YOUR ROLE Are you a creative problem solver who loves to learn new technologies and guide others? We’d love for you to consider joining Juniper Square as a Senior Customer Solutions Specialist. This role will be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences. You'll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement. WHAT YOU’LL DO - Deliver outstanding technical assistance to our customers via phone, email, Zoom and chat while taking ownership of timely solutions - Develop expert-level knowledge of our Juniper Square platform and the private markets industry in order to share best practices and guide customers to success - Use B2B customer-facing skills by developing strong relationships with customers and act as their trusted advisor - Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for our customers - As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success - Advocate by sharing customer feedback to inform product development and improvements - Demonstrates cross-functional understanding of the customer journey, collaborating effectively with other teams to address customer needs and proactively communicate potential risks - Independently manage high-profile customer escalations, leveraging product expertise to handle challenging customer questions and objections, de-escalate difficult situations, and consistently ac…