Senior Customer Success Manager

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized. **ABOUT THE GO-TO-MARKET TEAM** - The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. - The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing - We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal. **ABOUT THE JOB** The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs’ largest and most complex accounts. As a Senior CSM, you will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders. You will develop account strategies, guide complex implementations, drive executive alignment, and identify opportunities for long-term growth and expansion. **WHAT YOU'LL DO** - **Enterprise Account Management:** Own and manage a portfolio of strategic Enterprise customers. - **Strategic onboarding and implementation:** Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes. - **Executive stakeholder management:** Build trusted relationships across customer organizations, including operational leaders, directors, and executive stakeholders. - **Strategic account planning and QBRs:** Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact. - **Expansion and renewal ownership:** Drive long-term account growth strategies and revenue retention across Enterprise accounts. Partner closely with Sales leadership on expansion opportunities and contract renewals. - **Cross-functional leadership:** Coordinate closely with Product, Engineering, Data, Support, and GTM teams to advocate for customer priorities and influence roadmap discussions. - **Customer insights and advocacy:** Identify patterns, customer needs, and strategic opportunities that shape product direction and improve customer outcomes. - **Travel:** Travel quarterly or as needed for executive meetings, customer workshops, QBRs, and industry events. **QUALIFICATIONS** - Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize. - 7+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles. - Experience managing large, complex enterprise portfolios with multi-million-dollar revenue responsibility and high-value customer relationships. - Demonstrated success driving customer retention, expansion, and executive-level relationships. - Strong experience with account planning, executive presentations, and business reviews. - Excellent written and verbal communication skills. - Strong analytical and problem-solving abilities. - Proven ability to influence cross-functional teams and operate in fast-paced environments. - B2B SaaS experience required. - Transportation/logistics or commercial auto insurance experience preferred. ## BENEFITS **Hea…