Senior Customer Solutions Manager - Global Financial Services, Financial Services

Are you customer obsessed, fluent in cloud and AI, and ready to help the world's most sophisticated financial institutions build at unbelievable scale? If so, we want to talk to you. Amazon Web Services is seeking a Senior Customer Solutions Manager to join our Global Financial Services team. In this highly visible role, you will guide technically advanced AWS customers — from leading banks and insurance companies to capital markets leaders and fintech innovators — along their multi-year journey to cloud and AI adoption. You will apply your technical expertise and complex program leadership skills to ensure that all AWS teams work together effectively to deliver outcomes for your customers. Acting as the critical connective tissue between Sales, Support, Solutions Architecture, and Professional Services, you will translate strategic account initiatives into executable actions — always working backwards from the customer's key milestones Key job responsibilities You are encouraged to think big, invent, and take ownership of Financial Services customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms. Value Realization: You identify and accelerate the customer's realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other innovations. Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners, and other mechanisms. Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other frameworks. A day in the life Partnering with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap Orchestrating cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative Running an Executive Briefing Session to align leadership on cloud business outcomes Creating and managing a complex business and technology initiative program — navigating risks, roadblocks, and constraints with precision Coaching a customer's cloud center of excellence through an operational readiness review Translating customer intelligence into actionable feedback for AWS product and engineering teams Packaging reusable best practice assets for the broader CSM community to amplify impact at scale About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance…