Senior Customer Key Account Representative

| **JOB SUMMARY** | | --- | | The primary responsibility for this position will be focused on building and maintaining strong customer service & support relationships with Marki’s key customers. This role involves close interaction with our key customers including, but not limited to, quoting, order review & entry, and cross-functional/inter-departmental collaboration. | | **ESSENTIAL DUTIES AND RESPONSIBILITIES** | | Intake and process customer requests for quotations, including accurate pricing, lead times and any other special/exception items. Customer vetting, creation, setup and maintenance in the ERP system, including End Use/End User approval and maintenance. Review, process, and manage Government Priority Rated Orders (DPAS) , ensuring compliance with applicable regulations, proper identification within the ERP system, prioritization, internal communication, and coordination with Planning, Production, and Shipping to meet government requirements. Customer support in assigned geographic area and strong ability to back-up/cover other team members (domestic and international customers), when needed. Build and maintain a strong partnership with the outside sales team, manufacturing sales reps, and resellers, Distribution Channels and Exporters to provide exceptional customer service and timely communication. Coordinate with Program Management, Legal, and the Marki Operations Teams to ensure to ensure customer requirements are properly documented, agreed upon and executed. Cross-functional coordination with key Marki teams to problem solve, primarily customer issues while working under methodical guidelines Provide documentation of processes and procedures, as requested. Cross-training with the internal team, as needed. Proactively summarize and report to management, if/when escalation is needed. Track, update, and maintain Backlog | | **REQUIREMENTS** | | Bachelor’s degree from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience 7-10 minimum work experience required in customer service/key account management | | **TECHNICAL COMPETENCIES** Strong written and verbal communications skills Sales support and administration required Previous export compliance experience, highly preferred Experience in managing Custom & HiRel product markets highly desired, but not required Ability to adapt to change and manage demands on time Self-motivated and driven, takes initiative, and works well independently, and attention to detail Flexible, dependable and organized Motivated to learn and provide recommendations for improvement Computer skills required (intermediate/advanced): ERP systems, Microsoft Office programs Able to perform repetitive tasks with high degree of accuracy Team player with good communication and interpersonal skills. Able to organize and manage multiple, simultaneous projects and priorities; generate and analyze data quickly and efficiently to meet time-to-market needs. Experience in software programming such as C, Python, Matlab, and other common measurement automation and analysis tools. Commitment to work with a hands-on approach in a team atmosphere. **CORE COMPETENCIES** Business Acumen: Awareness and knowledge of and insight into the organization’s vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations. Change : Knowledge of and ability to align the organization’s people and culture with changes in business strategy, organizational structure, technology and business processes. Communication: Successful communication involves five components. Verbal communication refers to your abilit…