Senior Customer Experience Manager

ABOUT US E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that. RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond. Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology. OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB The Senior Customer Experience Manager will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR’s technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions, while also serving as a senior point of contact for external stakeholders. The Senior Customer Experience Manager drives operational standards, ensures customer satisfaction, and helps translate retail feedback into strategic enhancements. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization. ABOUT YOU Required : 4+ years experience in program management, process improvement, or related field Experience owning B2B customer relationships Experience with retail technology implementation or retail operations Strong analytical and problem-solving skills Ability to collaborate effectively across technical and operational teams Strong attention to detail and follow-through Preferred: Background in retail systems implementation or integration Experience with RFID, computer vision, or similar technologies Knowledge of project management methodologies Experience with data analysis and visualization Bachelor's degree in Business, Technology, or related field WHAT YOU'LL DO In your first 30 days, you will: Review and digest information about RADAR's implementation methodology and processes Meet with implementation teams to understand current approaches and challenges Visit customer locations to observe system deployment and configuration Learn about system optimization techniques and configuration options Build relationships with cross-functional team members involved in implementations Review customer feedback related to implementation efficiency Begin to understand key performance metrics for successful deployments In your first 60 days, you will: Begin leading customer meetings and customer-facing programs Develop project plans and success metrics for each customer Start developing best pra…