Senior Creative Operations Lead, Brand

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. As the Senior Creative Operations Lead, Brand, you own how work moves through the Brand organization. You design, evolve, and lead the operational systems that enable high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale. You operate as a highly senior individual contributor and strategic operator, acting as a trusted partner to Creative Directors, Associate Creative Directors, and Marketing leadership. Your work brings calm to complexity, alignment across teams, and rigor to how creative work is planned, delivered, and sustained. WHAT YOU'LL DO Brand Operations Strategy & Ownership Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes Serve as the senior point of accountability for how work flows across creative, production, and execution Drive cross-Marketing alignment on operating models, expectations, and ways of working Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams Planning, Capacity & Delivery Enablement Partner with creative leadership to forecast workload, capacity, and resourcing needs Balance internal teams, freelance support, and agency partners to enable scale and specialization Set clear expectations around scope, timelines, and delivery—and hold teams accountable Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness Systems, Process & Tooling Own and optimize Asana workflows, templates, SLAs, and reporting across Brand Build scalable operational playbooks for campaigns, events, video, and always-on production Identify and implement tools, automation, and AI-assisted workflows where they meaningfully improve speed, quality, or visibility Ensure operational systems support both creative excellence and team sustainability Financial & Vendor Stewardship Oversee creative budgets, vendor spend, and forecasting in partnership with Finance Lead agency onboarding, scoping, and procurement needs Ensure financial rigor, transparency, and efficiency across Brand production Partner with People, Finance, and Marketing leadership on org health, resourcing strategy, and long-term scale WHO YOU ARE 8–10+ years of experience in creative project management, creative operations, or production management Proven experience leading operations for in-house creative or brand teams Deeply fluent in creative workflows across brand, campaigns, video, motion, and events Trusted communicator who can influence without authority Thrives in fast-paced, high-growth environments Operates as the operational authority for Brand Creative. Thinks in systems, not tasks; designs processes that scale Influences without direct authority through trus…