Senior Consultant, Process Improvement

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Consultant, Process Improvement based in United States.** This role offers the opportunity to help organizations optimize their operations through strategic process improvement, IT service management, project portfolio management, and AI-driven automation initiatives. You will work closely with clients to assess challenges, define opportunities, and implement scalable solutions that improve efficiency and agility. The position combines consulting expertise, process design, client engagement, and technology strategy within a collaborative professional services environment. You will serve as a trusted advisor, guiding organizations through transformation initiatives while developing best practices and frameworks. This role requires strong analytical thinking, communication skills, and the ability to translate business goals into practical solutions. By partnering with diverse clients, you will directly contribute to improving operational maturity and accelerating digital transformation outcomes. ### Accountabilities The Senior Consultant, Process Improvement will support clients in optimizing business processes, implementing best practices, and driving adoption of service management, project management, and AI automation solutions. The role requires a balance of consulting expertise, strategic thinking, and hands-on execution to deliver measurable improvements. - Manage multiple consulting engagements, work requests, and business process improvement initiatives while ensuring successful delivery. - Assess client operations, identify improvement opportunities, and provide actionable recommendations through structured analysis and reporting. - Develop and implement process frameworks focused on IT Service Management (ITSM), Project Portfolio Management (PPM), and AI-powered automation. - Help organizations improve agility by designing scalable processes, methodologies, and operational practices. - Deliver workshops, webinars, and training sessions covering ITIL practices, incident management, change management, problem management, project methodologies, resource management, and AI strategy. - Conduct platform health assessments, review configurations and usage patterns, and recommend improvements to maximize business value. - Support clients in documenting processes required for successful adoption of work management and service management solutions. - Provide coaching and advisory support to business leaders on service management, project portfolio management, and automation initiatives. - Act as a subject matter expert and contribute to solution architecture, internal process development, and professional services best practices. - Support sales and marketing initiatives through industry events, webinars, conferences, and thought leadership activities. - Contribute to the creation of training materials, certification content, and educational resources. ## **Requirements** The ideal candidate brings extensive experience in process improvement, consulting, service management, and project leadership, with the ability to advise clients and deliver technology-enabled operational improvements. - Bachelor’s degree in a relevant field; Master’s degree preferred. - 10+ years of experience working on project teams, business processes, or operational improvement initiatives. - 5+ years of experience leading service management teams, processes, or related consulting engagements. - Strong ability to analyze business challenges, define requirements, and translate them into effective solutions. - Excellent consulting, communication, facilitation, and presentation skills with the ability to engage senior stakeholders. - Proven ability to build and maintain trusted client relationships. - Experience with IT Service Management (ITSM), Project Portfolio Management (PPM), and business process optimization. - St…