Senior Conference & Events Manager

Senior Conference & Events Manager- We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go to for all things operations and events. This isn't just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine. From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do i sign for next year" status, we want to meet you! Whilst we work in the world of events our operations are usually Monday-Friday, flexibility is key in our world! What We Look For: Commercial & financial management: Assisting in the running a profitable venue to help towards the company vision Operational management: Understanding and managing the Client Service and Conference Service departments and teams Client management: Maintaining excellent client relations to ensure a successful venue Leadership: Build and maintain an excellent team to deliver the best service What You’ll Do: Day to day operations: Overall responsibility for the Events Operations Responsible for the Events operations team and Conference Services Team in all aspects of the operation Manage the external cleaning contract with monthly review and consistent monitoring Manage and drive forward the yearly, monthly and unplanned maintenance requirements Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate To review and manage the Health & Safety of the venue Direct management of the Events operations team and Conference Services Team and oversee staff rotas To ensure effective communication between all FOH departments and with the wider venue Looking after our guests: Deliver the highest levels of customer service across all events Constantly seek and monitor client feedback, ensuring that records are being kept up to date Manage and act upon feedback by providing action plans for improvement To ensure any complaints are dealt with professionally To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score Looking after the purse strings: Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts Control purchases order systems with operations Manage all invoicing and inventory Labour management, ensuring we have the right people in the right places Who We Are: Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities. Learn more at https:…