Senior Cloud/Backend Engineer

What Do We Do? Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites. We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter. The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. Why Triple Whale Needs You: We’re looking for a Senior Cloud Backend Engineer to join our Infrastructure Team. You should enjoy solving complex problems, working deep in the details, helping other developers, and owning systems end-to-end. This role also includes being a key part of our weekend on-call rotation, supporting the reliability of our platform. Are you passionate about building reliable, scalable systems? Do you thrive on open-ended problems? Do you love designing, building, and owning complex infrastructure from conception to production? If yes, you’re in the right place. What You’ll Do: Deploy and support our service infrastructure in Kubernetes Identify the right tools and technologies for major initiatives and then build them Help other teams and developers design robust and scalable systems. Scale and optimize multiple databases Build internal tooling that accelerates developer velocity Provide observability, monitoring, and visibility across our systems **On-Call Responsibilities (2 rotations per month) - You will participate in a shared on-call rotation, typically 1–2 times per month, covering the period from Friday at 7:00 AM ET through Saturday at 5:00 PM ET. How our on-call system works You’ll receive full internal training to understand our architecture, operational flows, and incident procedures During your rotation, you are the primary point of escalation for production issues On-call is not a daily responsibility, only during your assigned weekends Shifts rotate across the team to maintain balance and avoid burnout What on-call requires Strong understanding of system architecture and cross-service dependencies Previous real-world experience in production on-call environments Ability to quickly assess incidents, identify scope/root cause, and understand platform impact Ability to classify severity and prioritize response appropriately Capability to deploy safe production hotfixes when needed Solid judgment under pressure - especially when operating independently Ownership mindset: from detection to mitigation to resolution What You’ll Bring: 6+ years of experience as an independent backend or infrastructure engineer Ability to design and build scalable, reliable systems Strong communication skills Hands-on builder mentality — this is a coding role. While this is a remote position, we're currently only considering candidates who are already located in either the New York Tri-State area or the Columbus, OH area. Although there isn't a regular in-office schedule, we do ask team members to come into the office periodically for in-person collaboration from time to time, so being within a reasonable commuting distance is important for this role. Experience with: Relational and non-relational databases Major Cloud platforms (GCP, AWS, Azure), GCP is an advantage Streaming systems Scaling large systems Message queues Monitoring systems like DataDog, Grafana, Groundcover CI/CD, Git Bonus Skills: Kubernetes and Knative (production experience) & ClickHouse Technologies we use Databases: ClickHou…