Senior Client Support Specialist positions focus on delivering results in their domain. This page aggregates open Senior Client Support Specialist roles and what employers typically expect.
Qualifications - A minimum of five (5) years of experience in a BPO setup - 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS - Excellent English communication and multitasking skills - Preferably with a background in Customer Service - Knowledge/skills/experience with pulling and presenting reports - Appointment setting experience is a plus - Willing to work graveyard and can start training immediately - Has an existing home office setup with a conducive work environment - Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor - A stable internet connection with at least 25 Mbps upload and download - Back-up power and internet is required Offer - Work-from-home setup - Long-term/full-time position - Competitive pay is at 37,999 gross - 5,000 Client Deployment Allowance - Pay begins on day 1 of training - Benefits, such as: Enjoy benefits valued at 324,000 pesos annually - HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit - Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year. - Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account! - Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization - Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time. - Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually - Perfect Attendance - KPI Superstars - Shoutout Incentive - Referral Incentive - QA Rockstar - C3 Champions - Client Obs Incentive - Quarterly In-person Team-Buildings - Annual Company Outing - A yearly team adventure to unwind and celebrate together - Career Advancement Opportunities
Salary estimate
$37,999 – $37,999/yr
Provided by the employer.
Skills for this role
RESTCommunicationQA
Resume tips for Senior Client Support Specialist applicants
Lead with measurable achievements relevant to Senior Client Support Specialist (numbers, scope, impact).
Mirror the exact keywords from the Senior Client Support Specialist posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. REST, Communication, QA).
Keep it to one page for early-career, two pages for senior Senior Client Support Specialist candidates.
Interview preparation
Prepare concrete STAR-format stories that show Senior Client Support Specialist outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Senior Client Support Specialist problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
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