Senior Client Success Director

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . What you’ll do: We are seeking a Senior Client Success Director with deep expertise in Marketing effectiveness and econometrics to lead our most strategic client relationships and shape the future of our client success function. In this senior leadership role, you will serve as a trusted advisor to C-suite executives, ensuring our advanced analytics solutions deliver measurable business outcomes while driving account growth and retention. The Client Success Senior Director will be responsible for client leadership across a selection of Gain Theory’s portfolio. The ideal candidate should have a minimum of 8 years of experience in client relationship management and data analytics. We expect this person to be the primary point of contact for senior client stakeholders and to act as a trusted advisor, deeply understanding client business objectives and leveraging Gain Theory’s expertise to deliver exceptional value and drive measurable results. We require someone who has a deep understanding of data and analytics, is able to interpret complex datasets and extract actionable insights that drive client success. This person should serve as an inspirational leader within the Client Success team, fostering a collaborative and results-oriented environment. Key Responsibilities: Project Delivery: Ensures projects within remit are managed to time and scope. Highlights any risks to client lead. Puts in place robust quality assurance techniques and follows them to ensure work going to clients is right first time. Uses data and analytics interpretation skills to bring insights to life for a mid-senior audience (i.e. most senior day-to-day client stakeholder) Is a strong data storyteller who can explain complex insights at a simple, impactful level to a variety of audiences. Ensures clients have full knowledge and training of Gain Theory Interactive, highlighting any bugs or enhancements to the GTI team. Ensures projects are following Operational Excellence process and that there is full adherence from Client Success team. Financial: ​Looks for opportunities to drive profitable growth for clients and take on incremental (e.g. 1-30% growth) opportunities. Bring in client lead and senior team for larger opportunities. Identifies values driven for clients and looks to assist clients in recognising that value. Understands how decisions made on projects will impact profitability and looks to run more efficient processes or tighter management of scope, designed in consultancy with client lead. Understands how actions they take will impa…