Senior Client Operations Manager - 15 Months FTC

Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients. There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work 2025 & 2026' . I f this sounds like an environment where you would flourish, then read on… The Function The Investment Finance and Operations team ensures the smooth financial and operational running of our investment platforms. They manage transactions, reporting and controls that underpin the performance and integrity of our funds and portfolios. The Team Our Client Operations team sits at the heart of Triple Point's investor journey, managing fund administration, investor servicing and operational processes to ensure a seamless experience for clients and stakeholders. The Role The Senior Client Operations Manager is accountable for the day-to-day running of the Client Operations function at Triple Point. This person keeps the team productive, processes controlled, and clients served. Acting as the senior escalation point for issues, the lead on continuous improvement, and the primary bridge between operational delivery and leadership. Key Responsibilities Team Leadership Directly manage the Investor Ops and Transfer Ops teams; set clear expectations, monitor performance, and support development. Run regular 1:1s, team meetings, and performance reviews. Manage capacity across the team, maintain headcount planning and workload balance in response to pipeline and project demands. Build a culture of ownership, accuracy, and continuous improvement. Process & Controls Own operational processes end-to-end: ensure procedures are documented, followed, and fit for purpose. Maintain a robust control environment; identify gaps and drive remediation. Monitor quality and accuracy of output across the teams; hold the bar on standards. Ensure regulatory and compliance obligations embedded in operations are met consistently. Actively identify opportunities to use technology and AI tools to streamline processes, reduce manual effort, reduce incident rates and improve accuracy, driving adoption across the team. Escalation & Issue Resolution Act as the senior escalation point for complex or time-sensitive operational issues. Triage, own, and resolve problems quickly. Root-cause analysis and clear communication to affected stakeholders. Assist in maintaining the incident dashboard; track resolution and feed learnings back into process improvements. KPI & Capacity Reporting Monitor the operations KPI framework: working with the Head of Client Operational Excellence & Change to define metrics, maintain reporting, and present performance to leadership. Produce management information packs. Identify trends in data; proactively flag risks or capacity pressures before they become problems. Projects & Change Implementation Contribute to operational change projects, including but not limited to, system upgrades, process redesigns, regulatory change, or business growth initiatives. Ensure the team is ready to embed any operational changes affecting their processes. Working with the Projects & Governance team & Head of Client Transformation to drive continuous improvement: identify inefficiencies, and implement solutions. Ensure operational readiness for new products and material updates to existing ones, facilitating training and ensuring the team is fully prepared before go-live. Working with the Investor & Transaction Ops teams to ensure that any initial issues to new or updated processe…