Senior Campaign Operations Manager

This is a 12 month fixed term employee contract. This posting reflects an existing vacancy. JOB PURPOSE This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay. We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units. Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams. WHAT YOU’LL DO: Campaign & Regulatory Initiative Planning Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters Break initiatives into clear steps, milestones, dependencies, and ownership assignments Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements Proactively identify risks, gaps, and dependencies before they impact delivery Cross-Functional Coordination & Leadership Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed Content & Platform Operations Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool Coordinate translation, reviews and approvals with stakeholders Maintain accuracy and quality control across content, communications, and supporting documentation Serve as the central coordination point for internal stakeholders and external agencies Tradeshow & Event Project Management Develop detailed timelines for regulatory-related tradeshows and events Coordinate deck development, design timelines, and approval processes Oversee proofreading and quality control of materials Manage production timelines for printed collateral Coordinate ordering of giveaways, swag, and event materials Ensure timely delivery and alignment with brand and compliance requirements Measurement & Insights Create and deploy customer satisfaction surveys using internal tools Track, analyze, and report on survey results to identify trends and areas for improvement Monitor and analyze traffic to campaign-related websites and landing pages Provide clear reporting on campaign performance and engagement metrics Translate data into actionable insights to inform future regulatory campaign planning Presentation & Communication Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress Present updates confidently to stakeholders and mid-sized internal audiences Ensure consistent, well-organized communication across global partners WHAT YOU BRING: 8-10 years of experience in campaign management , marketing operations, communications, in a large corporate or matrixed environment Experience using a Content Management system Proven experience building structured project plans and managing complex, multi-stakeholder initiatives Strong proficiency in Google Suite Experience coordinating with cross-functional stakehold…