Senior Business Systems Analyst - ServiceNow

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: We’re looking for a Business Systems Analyst to own the strategy roadmap and execution of large projects on Enterprise Services platform , with a strong focus on ServiceNow . This role sits at the intersection of business and technology, supporting functions such as HR, Finance, Facilities, Supply Chain & Operations, and Employee Services . You’ll act as a strategic thought partner and hands-on leader , driving enterprise-wide solutions across HR, IT, Facilities, Supply Chain & Operations and Employee Services. Delivering solutions that improve both user experience and operational efficiency across the enterprise. What you'll be doing: Partner with business and IT leaders to define and implement the ServiceNow roadmap, strategy, and priorities Translate complex, ambiguous business needs into scalable, user-centered solutions Lead end-to-end solution design across ServiceNow modules (e.g., ITSM, HRSD, SPM, WSD, App Engine, Now Assist ) Drive multi-functional initiatives, collaborating with engineering, architecture, and program teams Manage dependencies across systems and define enterprise integration strategies (e.g., Workday, SAP, Okta, Microsoft 365, Slack) Guide backlog prioritization and own delivery of key initiatives Ensure solutions align with security, privacy, and governance standards Find opportunities for automation, optimization, and AI-driven improvements Establish and promote procedures, standards, and scalable design patterns Reporting, Analytics & Operations: Define and deliver reporting and analytics solutions using ServiceNow dashboards and performance analytics to deliver actionable insights Partner with team members to establish benchmarks and success metrics , tracking platform performance and business outcomes Support day-to-day platform operations , including backlog triage, issue analysis, and continuous service improvements Monitor system usage, trends, and data quality to proactively identify optimization opportunities What we're looking for: 10–12+ years of experience in business systems analysis or similar roles in SaaS/PaaS environments Strong hands-on experience with the ServiceNow platform and its ecosystem Proven track record delivering enterprise-scale, multi-functional solutions Deep understanding of integrations, data flows, and enterprise architecture Ability to break down sophisticated problems and drive alignment across diverse stakeholders Experience working in Agile environments and across the full SDLC Technical Expertise: ServiceNow modules: ITSM, HRSD, SPM, WSD, App Engine, Now Assist, Reporting, Integrations Enterprise platforms: Workday, SAP, Okta, Microsoft 365, Slack Proven understanding of integration patterns and standard processes Familiarity with AI technologies and automation is a plus Knowledge of cloud-based SaaS/PaaS architecture How You Work: You think strategically but are comfortable diving into details when needed You build strong, trust-based relationships and influence without authority You communicate clearly across both technical and non-technical audiences You’re proactive, organized, and focused on delivering high-quality outcomes You thrive in sophisticated, fast-moving environments Nice to Have: ServiceNow certifications (CSA, CIS, etc.) Exper…