Senior Business Systems Analyst

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview The Senior Business Systems Analyst is a hands-on enterprise application owner and administrator, responsible for the end-to-end lifecycle of multiple SaaS systems, including configuration, optimization, support, and continuous improvement. This role operates in a fast-paced environment, managing multiple concurrent projects while maintaining clear communication, providing timely updates, and effectively prioritizing workload. To be successful in this role, you should be a self-starter with an aptitude for learning new systems, building domain expertise, and driving governance and best practices across your application portfolio. Key Responsibilities and Essential Functions Own and administer key enterprise applications, with primary responsibility for NetSuite ERP, and operational ownership of the ServiceNow platform, including governance, demand management, reporting, and ongoing platform management Engage stakeholders and SMEs to understand business needs and translate them into system configurations, enhancements, and scalable solutions Identify opportunities to improve processes and system capabilities, and implement or drive enhancements Maintain accountability for system performance, data integrity, and user experience, ensuring applications are reliable and well governed Identify, assess, and communicate risks related to system changes, implementations, and upgrades, and proactively drive mitigation strategies Own and execute solution testing, validation, and release readiness for system changes and enhancements, ensuring adherence to established change management processes Develop and maintain system documentation, including configurations, processes, and standard operating procedures Create and deliver user training and enablement materials to support adoption and effective system usage Support audit and compliance activities, including data collection, documentation, and control validation Manage vendor relationships to support issue resolution, platform enhancements, and ongoing system improvements Champion continuous improvement, governance, and best practices across the application portfolio using established methodologies (ITIL, Agile, Lean, etc) Manage and prioritize work across multiple systems and concurrent initiatives, balancing operational support with project delivery Implement and configure new enterprise applications and system capabilities All other duties as assigned Position Requirements (Education, Experience, Other) Bachelor’s degree and 7+ years, or Masters degree and 5+ years of progressive Business Systems Analysis, Enterprise Information Systems Management, or equivalent Technical Abilities required: Strong experience administering Oracle NetSuite ERP, including financial modules, reporting, workflows, bundles/customizations, and role-based access controls Working knowledge of ServiceNow platform capabilities and ITSM processes, including Incident, Request, Knowledge, Service Catalog, Change, and Asset Management Ability to manage and prioritize multiple systems, projects, and competing priorities in a fast-paced environment Proven business process analysis and modeling skills with the ability to translate process requirements into system configurations and scalable solutions Working knowledge of project delivery and IT service management frameworks (e.g., ITIL, Agile, Lean, etc) and their practical application Hands-on experience implementing, administering, and supporting enterprise SaaS applications in…