Senior Associate - Salesforce Revenue Operations

We are seeking a detail-oriented, fast-moving Salesforce Senior Associate to support the daily administration, configuration, and continuous improvement of our Salesforce environment. This is a hands-on role for someone who has solid working knowledge of Salesforce and can grow into a key partner on UAT, training, and major cross-functional projects. The ideal candidate with 4 to 6 yrs of experience in Salesforce, who can partner closely with our Operations lead on high-impact initiatives while also owning the day-to-day associate-level work that keeps the org running smoothly. You move quickly and efficiently, communicate clearly with both techno RESPONSIBILITIES: Salesforce Administration & Support • Support daily administration of the Salesforce org, including user setup and deactivation, profiles, roles, permission sets, and public groups. • Monitor data quality — run duplicate reviews, data validation, and clean-up procedures, including mass data uploads and migrations. • Provide responsive end-user support and troubleshoot ad hoc platform issues. • Maintain clear, up-to-date documentation of processes, configurations, and administrative procedures. Quality Control (QC) & Opportunity Management • Serve on the QC Approval Team: review and close out opportunities and verify accuracy in OpenAir. • Assist with making any changes to closed-won opportunities, escalating to the manager with any concerns. • Remind other approvers (Practice / Segment Leads) of outstanding requests when items are held up in the approval process. Pipeline Inbox Monitoring • Monitor the Pipeline Inbox for incoming requests, ensuring items are getting tagged, and notify the manager of any concerns. • Respond to questions on the status of project code and stage in Salesforce. • Be timely with responses — check the inbox multiple times a day and always first thing in the morning. User Management & Provisioning • Add new Salesforce users and deactivate departing users. • Run any new-user requests before agreeing to set up access. • Update the Riveron Account for employee departures. Troubleshooting SFDC Errors & Issues • Collaborate effectively with team members to address user-related SFDC issues. • Escalate issues promptly when identified. Training, Documentation & Enablement • Assist with Salesforce training of new professionals identified for Salesforce access. • Facilitate user training sessions and drive adoption of new features and best practices. • Keep the RevOps Intranet (Omnia) site updated. Reporting • Fulfil Salesforce reporting requests and build/maintain reports and dashboards to support business needs. REQUIRED QUALIFICATIONS: • Working knowledge of Salesforce (SFDC) — comfortable navigating and, including reports/dashboards, user management, and standard configuration. • Exceptional attention to detail and accuracy in data and documentation. • Strong written and verbal communication skills, with the ability to explain concepts to non-technical users. • Proven ability to work quickly and efficiently, managing multiple priorities without sacrificing quality. • Strong organizational and problem-solving skills. PREFERRED QUALIFICATIONS: · Experience creating training materials and delivering user training. · Salesforce Administrator certification (good to have, not a must). · Experience partnering with operations, sales, or revenue teams on cross-functional projects. CORE COMPETENCIES: • Detail-oriented and quality-focused • Clear, proactive communicator • Fast, efficient, and reliable execution • Collaborative and adaptable partner WORK TIMINGS: • 4PM IST to 1AM IST (Should be comfortable in night shifts) About Riveron: At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional o…